About this vendor
At DiscountMugs, we want to make your special day unforgettable. Our wide selection of Champagne Flute Glasses, Shot Glasses, Pens, Wine Glasses, Candle Votives, Beer Mugs, Sports Bottles, Travel Mugs, Ceramics, Martinis, Key Chains, Margaritas and more can all be personalized with your event date, family name or a heart-felt message.
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Gifts & Favors
- Personalization
- Wedding Favors
Reviews
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4.4
out of 5.049 reviews
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You don't want to get ripped off! This company will take your money and run. We ordered promotional items worth $20,000 and shipping was a whopping 800 bucks. But they never sent us the goods - instead, we received someone else's order of mugs with Remax Real Estate®’s logo. When we contacted them about this problem, they either dodged our calls or gave us a runaround. In the end, they offered us a lousy $75 store credit and 108 free mugs. Mind you, this after spending a $20,000 order. Where did that money all go?? POCKETED. They refused to do anything else for us after receiving our complaints over four times- what kind of customer service does this offer? Avoid at all costs!!!
The company's refusal to help after we had spent up to $28,000 with their store is a disappointing outcome. We now have an order of what was supposed to be for 800 mugs with the wrong logo! Their resolve was to offer us a lousy $75 store credit and 108 free mugs. $28,000 WAS STILL POCKETED BY THIS COMPANY!! Let’s also not forget the time they have ran us around by refusing to answer our calls or giving us a runaround whenever you can get an actual person on the phone! YOU WILL GET ROBBED IF YOU DO BUSINESS WITH THIS COMPANY!! AVOID AT ALL COSTS!!!
I ordered 15 custom printed t-shirts on June 29, 20 (Order # DM4153099 ). The order confirmation estimated delivery on July 7 to 8. Today is July 30 and they HAVE NOT EVEN SHIPPED. I contacted customer service SEVERAL TIMES via phone and email. Every time they will say "they are going to check with production" but will never return the call. I was tired of this and insisted on knowing the status of the order on July 21. On July 22 Jerome Gruba from Customer Service said the order was "shipped" and sent me a FedEx tracking number. However, there are NO SCANS associated with this tracking number, and FedEx told me that means the shipping label was created but the order was NOT shipped. So more than a month later, I don't have the order and I am still getting the run-around. I am feeling I got scammed and plan to report this to my credit card company as fraud.
Website was easy to use with a vast variety of preloaded clip art available. We ordered the double wall 16 oz cups with screw top and straw. Our cups were exactly as ordered. Many of our guests still use theirs now. Shipping charges were very reasonable compared to other vendors and our cups arrived faster than expected. Make sure to read the fine print in regards to price per unit since in most cases the price shown is for 150-200+ thus cheaper than actual if you need less. Do recommend ordering a few extra products incase guests drop theirs and cracks, you can offer a replacement. Being notified via email of where your product is in the process was helpful too.
We ordered stadium cups with a custom design printed on them to use for the bar and they turned out perfectly! They were just what we wanted, and guests enjoyed bringing them home as nice favors!
Ordering was super simple, very responsive customer service and fast order processing!
We ordered stemless wine glasses for our wedding. We had a completed design and we were able to upload and modify it without too many issues. The online editor is somewhat clunky but it worked for our purposes.
They have a policy where they may send you +/- 10% of what is specified in your order so it’s safer to order more than is necessary. Also they give discounts (hence the name) for buying in bulk. Beware though, because even though we received more than our initial order, due to print quality issues you may need to request a redo. ~20% of the glasses were unacceptable for giving as party favors due to smears, smudges, missing ink, etc. That being said, the ones that were executed were beautiful and the glass itself was of decent quality. Despite some of the other reviews I have seen, the customer service representatives were very helpful and responsive to our request. However, the print quality was again an issue as every single glass from the reprint was defective (Missing a part of one of the letters). We are lucky in that our guest list actually shrank and in the end we will have just enough for our wedding guests. We are not interested in another reprint at this point since they will not come in time for the wedding. Also I don’t think asking for a refund is appropriate because honestly, we’ll never need to buy glasses again since the ones that are misprinted (even though unacceptable for gifts), are serviceable to drink from ;-).
All-in-all I would be cautious when dealing with Discount Mugs. If you have the time and patience, you should be ok…but definitely don’t wait until the last minute and you WILL almost certainly need to work with customer service. When they execute well, their products have the potential to make your wedding day incredibly personal and special but due to quality issues it could certainly wind up running the day. Either way…you’ll be crying.
I got my wedding favors from discount mug and they were so cute and affordable. We got mini flashlights to go with our night under the stars theme. The best part about discount mug is you can order many samples before choosing what you want!
Customized our own design for the print of the Coozies.
Was delivered on time. Quick response to questions regarding order and design mix up.
great service.
They were great they allow you to uploaded your image.
We had stemless wine glasses with an awesome design we created and it was super easy. They were made and shipped before we knew it and all of our guests loved them.
favors were so cute
We ordered personalized pens from discountmugs.com and it was an incredible value. We had a rather large guest list and almost didn't want to do favors. Their prices made it possible for us to do them after all! 315 pens for around $100. We have plenty leftover and use them all the time. They work great.
I submitted my order with a personalized logo and I got a very quick turn around. The proof was ready that same day and shipping occurred within the following two days. I live in Virginia and got married in Las Vegas. They shipped out to Vegas with no problem. The finished product looked great!
I bought about 80 welcome bags and 100 coozies. Both came out so well. We had such great compliments.
We got coozies for all of guests! Everyone loved them! With DiscountMugs we were able to get a great deal on 300 of them! :)
this was one of the best online purchases I made
We ordered shot glasses and they were wonderful. Perfect for what we wanted and came to us with no problems from Florida to St. Louis Missouri. Great
I bought 175 stemless wine glasses for $300 for the wedding as favor/wineglasses. They turned out beautifully, the guests loved them! Ran them through a gentle cycle in the dishwasher, and they still look perfect! So happy esp with the price!!!!!
They did an awesome job very quickly for us. The FedEx guys not so much because they broke 10 of our glasses.
We ordered personalzed shot glasses for our favors. They turned out exactly as we wanted!!
We gave away personalized champagne flutes as a wedding favor, and DiscountMugs had the best prices I could find on the internet. While many other sites charged upwards of $3 for a personalized flute, DiscountMugs' price was much less. The product was nice and impressive and they even sent a few extras in the box. We did have a mishap where a couple of flutes got broken after they'd arrived, so the extras came in very handy.
We provided shot glasses for favors and they were a big hit! Discount Mugs design lab was so easy to use and the product we got looked great!
My shot glasses were a big hit. We only had about 12 left. We are keeping them for game nights! The price was reasonable and shipping didn't take long at all.
my husband and I chose to have a tequila toast instead of the traditional champagne toast. Im pleased to say that discountmugs.com had the perfect shot glasses for our wedding and I was very excited and happy when they arrived not only on time but early as well and none were broken. all of our guests loved that they got to take home the shot glass.
I was a little skeptical but we ordered our mugs off of the website, using the online design tool. They sent me a preview via email and changed what I asked with no problems. The design ended up looking great, and the mugs all arrived unbroken. They delivered in the time they had predicted. Not fast but responsive to questions and a good deal. Would recommend.
Shot glasses with our name were perfect!
I think I checked every website there is for wedding koozies before I ordered. This is hands down the best site to use. You can design your koozie, then someone will email you a template, and you can make as many changes as you need to make it perfect. I will be using this site again and again for my koozies!!
My mom ordered coozies and they came out so cute. I like that I was able to pick a custom color and add my logo to their design.
We ordered personalized shot glasses as one of our wedding favors and they went over great. They were a good quality and looked great on the tables. The only downfall was that the online ordering and designing process was a little confusing.
We wanted our guest to have a gift that is a reflection of us as a couple and that they would actually use, thus we gave each guest a monogram wine glass. Yes, it was pricey, but the guest LOVED them. I suggest find coupon codes and getting things on sale. So, it may take a while of stalking the website, but in the end it's worth the wait.
We got our favors from this company. They were adorable cobalt blue shot glasses with our monogram and wedding date on them. Their art team made sure I was happy with my image before production and the finished product looked great.
We LOVED the colored shot glasses we ordered from DiscountMugs! We had a design & our names & the date of our wedding printed on them, then filled them with M&M's candies & wrapped them with tulle. They were a HIT! They were wonderful quality & were delivered within the time frame stated.
I bought shot glasses and designed them myself through this website. I also bought pens and made them my "save the date" favors to hand out to guests prior to the wedding as well!
Great price, easy to use and design.
If you are passionate about unique and personal favors that you can create yourself (on a budget) -- use this website!
We ordered custom blue shot glasses, and they were fantastic! They came well packed, and nothing was broken. They looked great!
We were married in a pub and microbrew so personalized pint glasses were the perfect favors. We worked with Kristen on our simple design and she was professional and very timely with proofs.
I ordered my wedding favors from them. Printed candles. They arrived a week before the wedding and 30 glasses were BROKEN and 36 more were MISPRINTED! I contacted them immediately and they apologized and said they'd be able to get me a replacement before the wedding. Well, THEY NEVER CAME and I ended up not handing out any wedding favors. I was so disappointed. Then, to pour salt in my wound, they told me I can only have a freaking store credit and I can't get my money back! What a shitty company. Don't order from them!
500 Pens with personalized message and color. They look great and write nicely.
I purchased shot glasses engraved with our names and wedding dates from this vendor and I loved them. My wedding was red and black so I got the writing in black. They were very reasonable in price and the quality of the product was very good. We will definitely use them again for something else!
Everyone loved our unique idea for shot glass favors. Can be used for years to come on our anniversary.
lovely!!!
We made beer glasses with our name and cactus image, along with date and place (Tucson) of our wedding. It came out beautifully; and the quality of the glass as well as the personalized image were outstanding. We had a keg for our wedding and everyone enjoyed them with those very useful wedding favors and they can take them home and for sure find them useful everyday. Who can't use another beer glass? Everyone loved it. If you have to rent your glasses anyway, why not order them as favors?
These guys were inexpensive and that proved to be just cheap. They screwed up our design on our water glasses and since we didn't order then soon enough we had to use them anyway. They wouldn't reprint and refused to give a refund. Then they were rude about the price we paid and said we would have had to pay more to get what we really wanted - wouldn't you think they would call and say it was going to be an extra $100? I would have gladly paid that to get what I was expecting instead of them just printing it poorly. My husband even called to ask if the art was ok and was told it was perfect. We ended up settling on a $150 credit to buy more glasses, but when am I going to need another 72 water glasses? I wouldn't order from disountmugs.com
We had koozies made as wedding favors and they were SUCH a hit!!
I used DiscountMugs to make personalized shot glasses for our wedding favors. They were so helpful and it was so cheap! But still had great quality. I would suggest to order some extras because it is glass and its impossible to keep everything from breaking. I ordered 200 and had chips in maybe 5.
I ordered 650 customized shot glasses for less than $350 total! I even got 10 extra glasses for free. Shipping did not take long at all. Very well packaged..nothing broke.
We had a lot of fun creating the shotglasses for out guests. We played with style, colors, fonts and images until we had just what we wanted. My questions were answered right away. The price was fair (we had a coupon code for free shipping). The glasses were delivered according to our agreement and they were wonderful. We filled them with candy, wrapped them with clear celephane and used a ribbon that matched our colors to attach a gift tag and create a bow. We put them at each place setting and our guests loved them. Should the need arise, we would order from them again.
I ordered custom pens for the Wishes notecards at our wedding and they were a great buy for a nice quality pen.
I was able to get favors for my 250 guests for around ~$300 for everything. We purchased quality shot glasses that we got to design ourselves. Everything is done online, so you may feel a little hesitant as I did at first, but all in all - everything came out great! We even ended up getting extra shot glasses then we had initally ordered!
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12610 NW 115th Ave, Medley, FL
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