Starting from the beginning, everyone we talked to was very friendly. There was a few instances before we booked where we just didn’t receive a call back or the person didn’t honor... the appointment we had and never called. Knowing what I know now, I probably shouldn’t have ignored that red flag and went with another DJ company. But overall, the customer service was good leading up to our wedding. However, if the customer service is great over the phone prepping for the event, but the execution is not, than what good does it do? I don’t think we got the value for what we paid for. If I had to do it all over again, we most likely would not hire DJ Connection for our wedding. This has little to do with the DJ and rather the lack of support and preparation that the company provide in executing the event. I spent many hours discussion details of the event on the phone and it seemed like we were starting from scratch the day of. Like for example, i spent time on the phone to explain the interactive game we wanted to play with the guests, yet that information was not at all relayed to our DJ so I just ended up cancelling it instead. Luckily, we had friends and family that were willing to help guide with things like - the location within the venue of setup, the music that should be played, the events of the night, etc. Seriously, no bride has time or wants to deal with these kind of things on their wedding day; they just want everything to be taken care of how they planned. Our venue was a little complex for DJ set up since there was 2 floors and a loft, and supposedly DJ Connection had DJd here before, but that definitely didn’t show; it would’ve been really nice to have a DJ that had done a job there before or if the company would’ve spent a little extra effort in prepping our DJ for that (which was totally not on the DJ). Additionally, we were told that we would have a different DJ than the one that showed up - not sure if this happened a few days before or an hour before, but it showed quite a bit. Again, luckily, everything else went smoothly, the reception wasn’t ruined or even close to a disaster and we were able to run a bit of interference so everyone still had a great time (hence why I didn’t rate them a 1/5). To me and my husband, we feel like we were just another sum of money to DJ Connection. Quite disappointing and probably the worst of our vendor selections.