ABOUT THE REVIEW BELOW
This person below Cris C, never placed an order at Dona Doce Cakes, his friend Kevin did, which is been my client for over a year now and ordered 2 custom cakes in the past.
But It will be a pleasure to tell the real sto...
On nov 18 yesterday, I received a text message at 4:15 pm from my Client Kevin, asking me If I could make him a last minute cake for the next day, Nov 19, we were extremely busy at the bakery, as usual... In consideration, I said yes. His cake was freshly baked at 7:30am the following day and decorated at 2:30 pm on the pick up day, at 12:59pm, Kevin sent me a text message asking how the cake was coming along, been busy with other cakes and no time to text, I just responded it was in the oven...
Like I said before his cake was decorated 2:30pm, not to mention his cake was small a 6" x4" size ( 10 servings).
Yes, I texted Kevin saying the cake was ready at 4:16pm in case he needed to pick it up a little earlier...They ( Kevin and Cris) came at 4:30pm at the scheduled time, After they left ( I think 30 min) Cris sent me a text message with the picture of the cake all messed up on top, I promptly called him back and he said he was really upset because the flowers of the top of the cake had fall ( Yes, it is not Dona Doce's responsibility of any type of damage caused on the cake after it leaves the shop) kindly, I offered him to bring back the cake so I could fix it, he said he was too far away, he yelled at me on the phone totally out of control and hung up on me.
So I decided to text Kevin, my client, who placed the order, this was his response:
"Yes I know you tried and it is kinda too far to come back to fix it. I do understand that it CAN happen because my grandmother used to make cake all the times. My friend is quite upset and he can make little thing into big deal. He told me he refuse and forbid to get cake from you apologize for his attitude."
He said after 5 minutes driving, the flowers were falling, 5 minutes he could have come back, or called me, why didn't he?🤔
His friend Kevin paid for the cake NOT HIM! $39.50 ( $3.75 per serving + tax) for a last minute custom made cake, overpriced?
It is very important but I had never asked my clients to write a review, yes, all reviews are written by REAL PEOPLE, happy with their experiences.
I love what I do and I'm 100% responsible for my business, I meet my clients face to face for all their cake needs, it doesn't matter the size, event or money spent, I give them all the attention they deserve!
Paloma Klaymer (Dona Doce Cakes)