DoubleTree Hotel Little Rock & Robinson Center

My fiancé and and I knew we wanted a central location for both my family and his before he even proposed. We looked at quite a few venues and I loved the Double Tree because of the location being right downtown and right by the river! I had been communicating back and forth with Lauren and even set up a time for me to bring me fiancé to see. We both ended up leaving our jobs early to drive all the way over to Little Rock to see the place, only to get there and find out that Lauren had forgotten about us (I had confirmed our visit with her again the morning of) and actually left for the day. The Director, Marc, ended up showing us around and even though I was dead set on them already, I ended up leaving a little upset because some of the information he told us and what Lauren had told us was different. I ended up emailing Lauren and she let me know that Marc was new and still learning so, I gave the benefit of the doubt. We decided that we would go ahead and book with them! Despite the miscommunication, we decided to go ahead and book with them. Fast forward and here we are almost 6 months out and my fiancé and I are wanting to explore other options because of the lack of communication. I have literally been trying for a month to get in contact with Marc since Lauren is no longer with them. the last time i received an email from him was the end of February. I had a couple of question and sent an email on May 2 and I have not heard anything. I have called multiple times and have not gotten a call back. If it weren't for the fact that we have both had family call and reserve rooms and such already, I would have pulled the plug and went elsewhere a long time ago! I am FURIOUS! As of this moment, I do NOT recommend this place for your wedding!!!