Downtown Flowers

on on the part of Downtown Flowers. It was a DAILY STRUGGLE to get a consistent response from the staff by both email and phone. I understand they are busy, and rightfully so, but the lack of attentiveness and the poor communication on their end was unacceptable. My husband and I live in Atlanta which is 2 hours away from their shop in Toccoa. We tried stopping by Downtown Flowers on two different occasions while we were in town, and their shop was closed both times during supposed open business hours. Planning a wedding is stressful enough, and I never expected such poor customer service from a vendor whose top dollar services I was paying for. We made a slight change to our order several weeks before our wedding day (added one mother’s corsage & ordered extra flowers to put on our cake) and when asked to provide us with an updated invoice, Downtown Flowers continued to send the wrong itemized list with incorrect details. If we didn’t already pay the non refundable deposit, we would have taken our business elsewhere without a doubt. Luckily, they provided beautiful floral arrangements on our wedding day… but the stress leading up to it was not worth it in my opinion. I would suggest that this business considers hiring several more employees to help keep up with the seemingly high demand and to prevent this type of treatment towards paying clients in the future.

with my favorite flower in my boutique even though it was out of season, really made my day special. Thank you! 100% would use again!

so good about repurposing arrangements to help with the budget. I cannot say enough good things about Kaitlin and her crew. I had never seen her work or knew anyone who had used her so I went on blind faith and I was over the top happy! If you ever need a florist in this area she is the one to use. I also ordered a small arrangement for my niece's birthday at the last minute and it was beautiful!

r our April 2020 wedding. When COVID-19 forced us to first postpone our wedding until April 2021 they were very understanding. We eloped and they made us a small bouquet and boutonniere, which we paid for separately. We ultimately decided to cancel our big wedding and let them know in July/August of 2020. The owner said that was totally fine and we would be able to get a refund of everything minus our deposit, but that they would need some time to get the funds in order to return to me. That was September 1, 2020. I messaged on September 30th, October 5th, October 28th, and November 2nd via both Facebook Messenger, Instagram Messages, and direct phone calls and did not get any replies or call backs. Finally, on November 3 I called again and demanded to speak with the owner because I was so frustrated. She agreed to give me a refund minus my deposit (even though it took her 3 months and numerous attempts to get in touch with to even get a response) and then took another week to get the refund check in the mail. My husband and I tried to be understanding about how COVID would affect their money situation and how busy they would be with other clients during a busy season, but the lack of communication and transparency throughout the process was the deciding factor in this review. We are so disappointed with our experience with Downtown Flowers. I was already heartbroken about having to cancel our big day and this added stress over money made the experience so much more frustrating.

feel. My jaw literally dropped seeing our flowers and aisle display pieces. I still have my flower crown hanging because it is so so gorgeous and special to me. They were so wonderful to work with and nailed our vision. They are not the cookie cutter wedding florists and think outside the box! I adore them and wish I could have more weddings for them to help decorate!!

ful work!

in it fully but she more than delivered!! The flowers were stunning and the guests definitely noticed, everyone brings them up when we talk about the wedding!! If you hire downtown flowers you will not be disappointed!! Their style is current but timeless & boho chic, I just loved everything about every piece and I could not be more appreciative!

alk down the aisle and see the arch arrangement they put together was gorgeous!!! It really blow my mind away as they helped to make my day special. Their work was beyond my expectations!!!

nd backdrop to our wedding day. I did not order a ton of flowers, but I did not even have to because what I got was quite the statement. It was all incredibly affordable, which is shocking considering the superior quality of the flowers. I am forever grateful for the stunning beauty she so thoughtfully crafted to meet my expectations. I would recommend 10000000x over!!!!

ginality and beauty of my flowers. They were the perfect addition to my wedding day!

as, they weren't responding to my emails. Just before I went forward with someone else, they got back to me and now I just think it was meant to be! Turns out they had just gone through an employee change and had gotten behind on their emails, but from then on they were very timely on getting back to me. Things happen, and I was able to look past it. I don't regret it at all! I had no idea what flowers were what, I just shared pictures with DF and they went from there. Thank God for Pinterest links 😄 After a couple changes to fit my budget, I ended up with my dream flowers for my wedding. I am so glad I chose Downtown Flowers ❤

rful way. Kaitlyn always answered all my questions, provided an itemized bill, and was extremely helpful each time we talked. However, I can not state enough that she did an amazing job in creating the bouquets, table arrangements and other decor. She is fabulous!!

nd the

I needed. From start to finish I was never afraid to reach out and see if they could work their magic with what I envisioned. Leading up to the wedding they were great about Reaching out to coordinate with our schedule and make sure they arrived at the easiest time. They were punctual and very kind and helpful throughout the entire setup. Not to mention the flowers were all such beautiful quality and our rental items were perfect! We had so many compliments on our arrangements throughout the day. Seriously, Downtown Flowers will not disappoint. I couldn’t have wanted anything more for my special day.

ared our vision and ideas for our session with Kaitlin and she created a centerpiece and bouquet that were better than we could have ever envisioned or dreamed of. Her floral creativity was absolutely beautiful and we'll be gushing over her work to all of our brides for a long time to come. If you are looking for a florist we definitely recommend Downtown flowers!

es and detail arrangements could not have been more of what I wanted. So thankful and highly recommend to anyone in the area. If you get a chance stop by the store, super cute and lots of little fun decor pieces!

t able to meet with them in person before the wedding. They were able to work within my budget and made suggestions on how to get what I wanted within my price range. They were wonderful about listing the cost for each individual item so that I could pick things I wanted. They were able to provide things that I didn’t ask for until weeks before the wedding and delivered flawlessly! You can’t go wrong with Downtown Flowers!

original plan didn't quite pan out, shared the details of my vision over one call and a few emails and she and Dillon created the most beautiful setting for our big day. I cannot thank them enough for all that they did, for their flexibility and attention to detail. The tables, fireplaces, bouquets, arbor and fireplace were absolutely perfect and in my price range (always important :-)).

THROUGH EMAIL!!! She nailed my colors without having me come in and pick out the flowers. She made the PERFECT bouquet for me and I want to keep it forever. I will definitely recommend this florist to anyone who need a helpful and trustworthy florist!!

The colors were exactly what we were looking for and the arrangements reflected both the season and our personalities! And to think we never had a phone conversation only spoke via email and TheKnot messenger (my choice). =) They even drove to the other side of the state to deliver the flowers and took time to help set up our reception. Amazing work done by an amazing couple.

like a funeral arrangement, so I brought it here & they made it look spectacular! I also had to bring my bridesmaid bouquet here THE DAY OF my wedding and it turned out amazing as well. Lesson learned, I will ALWAYS come here for my flowers as usual for any need. They are nice and very reasonable on price. You WILL NOT be disappointed if you go here!!

t a reality. I would recommend them to anyone for their special day.

payments or just a big sum, which helps a ton with all the different things you have to pay for during wedding planning. They even offered to build an arch and let us rent it when we realized the venue didn’t actually have one. They literally went above and beyond to make our special day so perfect. The flower arrangements, of course, were perfect as well. Kaitlan got exactly what style I was going for and put it together flawlessly. She did everything I wanted style wise for the perfect budget friendly price! I will recommend them to every couple we know getting married! And will be pack for all future events!!!

n amazing job!! ♥️

up!!

Occasion Flowers booked and she backed out last minute and wouldn't answer the phone. Downtown Flowers MADE my wedding happen!!!!

rs a shot!!

dget to give you a gorgeous wedding without breaking the bank!! I would 10000% recommend her for ALL of your flowers needs! She’s also very easy to work with!