In terms of upfront organization - Mike was very responsive. I cannot complain at all about the planning phases, as Mike was very quick to respond to emails and phone calls. The planning site is easy to use and let's you basically input everyth...ing you need to plan out the day, specific songs, names, timelines, everything. That was awesome!
The reasons I am not giving 5 stars:
1. The DJ that did our event was sub-par. He showed up on time, was nice and looked appropriate, but he did not seem to have much experience. First, he forgot mine and my husband's names, several times, calling me the wrong name when announcing us during our first dance. When I tried to correct him discretely he did it again. Secondly, there were a minimum of 10 occasions where a song would just, stop playing, about 70% of the way through the song. Leading to dead silence, while people were dancing. I understand things happen, but this was pretty consistent, leading me to believe he was pretty inexperienced. Thirdly, he just did not seem to have much energy for the event. No real enthusiasm.
2. Also not giving 5 stars because, I was basically instructed to only leave a review on here if it was going to be for 5 stars. If I would give less than 5, I was asked to call the manager directly - which, I will do but, I also feel it is dishonest to not post a relative review, that is the whole point of a review system.