It’s unfortunate that I have to leave a review like this, but I do NOT recommend DSM Dance Party. Specifically Marty. I initially booked Marty because of the raving reviews and won...derful social media presence, but my experience was anything but good.
Marty was contracted to be at my wedding by 2 pm Sat., 12/2/23. At 3:20 pm, 40 MINUTES before my ceremony was scheduled to start, we realized he was not there. We called him and he stated he had a “flat tire” but had a “team” on their way. He also said he had called my venue and explained the situation to them, which was a complete lie. After we talked to him and realized we wouldn’t have his services during the ceremony, the venue was able to contact him to get the songs for the ceremony and they had a mic and speakers we were able to use. The “team” arrived at 3:55 pm, or 5 MINUTES before my ceremony. They had to wait until the ceremony was over before they could start setting up and ended up setting up during cocktail hour. Marty was supposed to play a list of songs I had provided for cocktail hour, but he was the only one with the list. Instead of enjoying cocktail hour and talking to guests, we had to consider what to do if Marty didn’t show up at all because his “team” had no idea why he still had not arrived. Marty still wasn’t there by 5:30 pm and the food was ready to be served, so we asked the “team” to handle the grand entrance so we could then start dismissing tables for dinner. It was at that point we discovered the “team” he sent DID NOT INCLUDE A DJ and they were only there to setup/tear down. We again started to panic because they refused to announce the bridal party so we started searching for someone in the crowd to announce. Thankfully a “team” member agreed to announce. It wasn’t perfect but we had 250+ people waiting to eat. Marty finally arrived around 6:45 pm (over 4 hours late!) and then there was an issue with the speakers so we had another delay before we could start speeches and first dances.
Despite all of this, I still held out hope that Marty would “make it right” as he kept repeating. He informed the venue he intended to issue a
full refund. When he didn’t contact us Monday morning, my mom called, texted and emailed. He finally responded and called my mom and was completely unprofessional, unaware and oblivious to any stress he caused us, and said he provided services pursuant to industry standards because he’s “the best DJ in the state.” Instead of trying to make things right, he told my mom “sometimes things don’t go as planned” but he could see that everyone had a great time, so he was confident he delivered his agreed upon services.
I’m disappointed and honestly disgusted in the way that my family and I were treated on MY WEDDING DAY. I work in customer service and understand that some things are just out of our control, but this was ridiculous. Marty had an opportunity to change this around and rectify what happened, but he simply chose not to. The only reason my wedding day wasn’t a complete disaster was because of my venue and photographer, (both who are able to back up everything I’m saying). Please, do yourself a favor and look elsewhere.