E & J Dry Cleaners

way!

nable amount of time at my door, but upon opening I was so upset. My dress was no longer connected/tied so it looked as if it was shaken 30+ times, I realize part of this may be due to shipping. I called to have it fixed and was told a supervisor will get back to me, so I waited. I called a 2nd time and was told the same thing. After about 2 weeks I got tired of waiting I called for a 3rd time to have someone help me and figure out how to fix this problem.. finally I got a hold of Terry. He said he would send a new label and they would pick it up and redo it. I offered to have my sister pick up and drop off so it could be opened there and checked out before coming back the 2nd time. He insisted it was fine so I packaged it up for time 2. I received my dress for he second time, and the tissue paper is now covering part of my dress. For something that will be in a box preserved in openable I am frustrated to not be 100% happy with it. To have it preserved cost me 188, they did refund me 30 dollars which was very nice of them. But obviously doesn't fix the amount of time I've had to spend just to have my dress preserved. I have started this process on 12/27/16 and it's currently 2/10/17 and my dress still is not done as it should be. N

it looked very wrinkled and a different color. Upon calling the vendor they said they could dryclean it again, although we were hesitant. We didn't open the box to inspect more carefully until we personally dropped it off (rather than using the offered UPS pickup) so we couldn't be accused of doing something to it ourselves to harm it. It looked & felt worse than suspected, feeling somewhat like crepe paper & the fibers appearing to be breaking down. They cleaned it again & I wanted to pick it up myself to inspect before they put it in the box. We live 1+ hr. away but were in the Twin Cities twice within a few days and the first time we attempted to pick it up (when they knew we were coming to pick it up but they failed to call & inform us it wasn't done) we were told by Terry, the owner, it wasn't ready or even on-site to inspect. We were told it would be ready 2 days later when we'd be in the cities again, but again it wasn't done. Terry said he'd personally deliver it the next week at a specific time, but he never showed, called before or even after to explain. The dress was "thrown in" a box, shipped to us UPS, and arrived very wrinkled and with a stain on the front yet that we hadn't even seen when we initially sent it. We don't know there's any recourse after they probably have ruined the dress. I'm shocked at the number of positive reviews, but be very cautious when using this company since besides poor service their communication is non-existent.

o grateful! I had dropped off my wedding dress about a week or so before the wedding to have it steamed for the big day. I live out of town so my father-in-law was kind enough to pick up my dress on Thursday before the wedding and had kept it at their house. When my father-in-law picked up the bag my dress was in on Friday evening to bring it to the rehearsal dinner he knew something didn't feel right. He opened the bag and my dress was at the bottom of the bag. My dress was satin so it was full of wrinkles. He immediately called E & J Dry Cleaners and they were able to re-steam my dress within an hour and make sure that it wouldn't fall off the hanger. After the wedding my in laws took my dress to E & J Dry Cleaners to have it cleaned and preserved and once again they went above and beyond. My dress didn't fit into the stand preservation boxes, so they ordered a special box for my dress. It looks so beautiful and I am forever grateful to everyone at E & J Dry Cleaners who helped to make sure my dress was perfect on such a time crunch.

on The Knot's website. Pricewise, they were very reasonable, so I decided to take my dress there. I am SO glad that I did. When I dropped my dress off, it was quick and easy. It takes 2 weeks to get your dress back. I am going to sell my dress, so I decided against the preservation and just did a cleaning. I went back exactly 2 weeks later and didn't know I needed to wait until 5pm on the day they say it's ready. So Terry let me know my dress would be done around 4pm and I could come back after that. I went back around 4:15pm and my dress still had some pressing that needed to be done. Terry ended up giving me a discount and personally delivered my dress to my apartment around 7pm that night. I am amazed that businesses like this exist. My dress came back beautifully with all of the stains removed and it was packaged very well. I will recommend E & J to anybody I come into contact with. They are such a caring business and I plan to go there for anything else I get dry cleaned in the future.

ith. Thank you!

he sandy beach, getting some of the ashes and dirt from the fire-pit, and then just generally having a lot of fun. The pictures were a fun addition to our wedding album. I decided after the trashing I wanted to preserve the memories of my wedding by having my wedding dress preserved. You were awesome! The dress is perfect.

side summer wedding. The entire hem edge was very dirty, and even had grass stains on it.The dress sat – uncleaned – for 6 years. I really doubted that all the dirt would come out, but I thought I would let you try. I could not believe my eyes when I got it back last week. It absolutely looks brand new! I could not see a spot of dirt ANYWHERE! Thank you, thank you, thank you!

ect and done in a very timely manner! I would highly recommend E & J Dry Cleaners to anyone. Their service was outstanding! Thank you so much!

absolutely beautiful!

rk and attention to detail is impressive…. My daughter’s wedding dress looks beautiful. I can’t thank you enough! Please pass along to the staff that they did a wonderful job!!

glad I found you guys. Very professional. I’ve already told three brides about you guys. Their excited also. Again, thank you very much.

aning for my niece who is getting married in June.

h your prices. Thank you so much.

'all!! Thanks so much!

ul. I think the cost was very reasonable as well.

nding you to everyone I know! Thanks again! One very happy bride!

it to anyone getting married to use E & J Dry Cleaners.

nth. What a great service!

ridal shop I purchased my dress from and they said no doubt to use E & J Dry Cleaners they have been around for a long time and did great work. So I trusted them and took it in. I can't believe I was worried, I had nothing to worry about. You guys did a fantastic job and the turnaround time was wonderful!!! Keep up the great job.

ress was, it was finished in a timely manner. My dress looks great. My daughter is so excited that my wedding dress is waiting for her, cleaned and ready to wear.

and of course, as promised as perfect as when I first wore it on my wedding day. The way they boxed and packed my gown, I could tell that they handled it with utmost care. I can't express my high recommendation enough. E & J Dry Cleaners is top notch!