As much as I'd love to rate Eagle Creek at a 5, I have to be honest when I say, I was pretty unhappy the few months leading up to our wedding.
When we booked Eagle Creek, Heather... was the Catering Sales Manager in charge and she was amazing! We had a great meeting with her, she helped us to secure the perfect venue, package, and everything we needed. She ended up leaving Eagle Creek a few months prior to our wedding. I was so nervous when this happened but had faith that all would go well.
We then got in touch with Ashley and Jennifer who would now be handling our wedding and I must say, the communication was NOT great, even my coordinator who they hire had trouble getting in contact with them.
Jennifer who supposedly executed our event we met one time, and it wasn't the best encounter. She was at our tasting and then another couple came and she didn't even say goodbye, she just got up from our table and went to theirs. We were in the middle of organizing our linens and event so as you can imagine, it was quite worrisome wondering if the person executing our event was going to get it right. This was not a group tasting so it didn't make a ton of sense why they would schedule two couples on the same day.
On top of all of this, Ashley and Jennifer who were supposedly executing our event with our coordinator never showed up to our rehearsal which was scheduled for the day before our wedding at 10 AM. We were there until 11 AM and we never say them.
We provided our room layout to both our coordinator and Ashley, so they had it in their timeline, yet, our tables were not set up correctly. Usually I wouldn't be this picky, but my dad was sat in the back of the room, in a corner, where he as well as another table, couldn't see any part of our reception. Our cake got cut, but no-one, including my husband and myself actually was served the cake. They put the cake on a table and then on a table tray near the back door. Most people didn't even get a piece because no-one knew where it was. In our discussions, we were supposed to receive to go boxes of our food and never received any.
We were told that golfing for the group would be 4 free and the rest around $20-$30 a person but when I called to schedule it, they quoted me at $69 and $79 a person instead. I was able to work something out with the scheduler of golfing, but it was at an awkward time the day before our wedding, so just beware that the cost will change if you're planning on using that perk.
With all of the negative, I will say, Eagle Creek is a BEAUTIFUL venue to get married at. The outside Pergola is gorgeous, they were very reasonably priced, at least when we locked in, the inside space overlooking the fountain and golf course is beautiful, the food was AMAZING (compliments all around), and the staff were very nice and accommodating. Our event was beautiful and we would recommend Eagle Creek, but I would also recommend an outside coordinator if you're going to use this venue as it will relieve the stress that every bride feels the month before their wedding.