E.B. Horn Jewelers

ns for booking an appointment at E.B Horn from their website, and emailed the address displayed. When I arrived, no one was aware I had an appointment and the people I booked with were not available. A salesman (alias) 'John' eventually came over. John was not sure why I was there, so I had to discuss once more what I was coming in for. I gave the rings to John who began to inspect them and write down the information on them. After inspecting them John asked how much I was looking to receive for them, and I told him my number. He wrote down a number that was a little less than half and pushed the paper towards me saying, ‘This would be the number we’re looking at today’. John then said if I was looking to make a purchase from the shop that ‘I could give you more’. John began to show me some wedding bands. I shared with him the style I was interested in – no stones, silver with perhaps some light embellishment (like filigree, etc.). John then felt it best to question my choices asking ‘what, no diamonds?’. My engagement ring has a plain sapphire in it, and I wear other simple, silver rings on other fingers. I’m not sure if John was not paying attention or personally finds bands without stones displeasing – but I was surprised that a salesman would fail a temperature check so poorly. John pulled out a tray, not making much effort to help me look (which is fine, especially after knowing his thoughts about my preferences haha). I tried a few on. A silver band was about $450, and I wasn’t too jazzed with the selection. Without much help looking, I told John I was only interested in selling. Once more I made a last-ditch effort at haggling. John said hold on, walking away. I waited about five minutes before he returned and said ‘I’m gonna be a bad guy and tell you that I’m only going to give you __ for them’. The number he said was more than half of the number he had written down for me before. I asked, ‘what about the number we talked about just a short while ago?’ which he denied. I held up the piece of paper he had written the number on before. He then stated that I was unreasonable, that the rings were worthless, that I would never get anything more etc. At this point I was uncomfortable and indicated such; that he had told me one thing and kept me there for another half an hour before telling me something completely different. I left. What has stuck with me most about my time at E.B. Horn is not in fact the poor sales consultation. While I was standing and waiting for John, I could hear another salesman on the phone say to their caller ‘well just buy her a bracelet, every woman loves bracelets’. I thought perhaps I had been propelled back to the 19th century. In a day and age when more women are working than ever, and when women are three times more likely than men to develop carpal tunnel, I am surprised to hear such a misrepresentative statement. This, paired with the way John treated me, made me wonder how this would have gone if I presented as a man. Noticing that there were about 6 employees present, only 1 woman, I feel confident it would have been improved. I have no interest in returning to a place that treats its customers so differently based on their gender identity, and I plan to encourage my friends/family to look elsewhere. Try online.