Edgewood Tahoe

and it was the most frustrating and upsetting part of the experience. She was unorganized with our information, lacked caring, and was not the best at responding in a timing manner. I actually complained to her boss about her but was told to just CC her boss on my emails moving forward. On our wedding day, I was told that a golf cart would come pick us up from the room to take us to the ceremony. Myself or our coordinator could get ahold of Ryn to have the golf cart come. We ended up having to use the van service instead. During cocktail hour they were short glasses for our guests which was upsetting and annoying. Overall love the room and venue but the planning experience still upsets me to this day.

s we treasure forever. One of the most important aspects of the wedding to us was the food. If you are a foodie, Edgewood is for you. Each dish was customizable, and they had so many options you could not go wrong. They had these grilled cheese and tomato soup shooters with bacon jam that our guests absolutely devoured. Not only was all of the food cooked perfectly, but it was also presented beautifully. Our coordinator was able to help us plan specialized cocktails, and book rooms for our family to stay at the resort as well as a suite for us to get ready in. The pricing with Edgewood, while expensive, was very transparent which we really appreciated. The day of the wedding the service was impeccable, and the overall experience of being at the resort (we went to the restaurants, bars, pool, spa, golf course, etc.) was amazing. Our only real issue with Edgewood was that when we did our initial walkthrough, they said they only booked one wedding per day. On our wedding day, our planner learned this was not the case when our vendors arrived but could not put their stuff out on the lawn due to a morning wedding running a little bit late. Our planner was wonderful and handled it well so everyone was happy, but we felt both upset that our day was impacted by this, and we felt bad for the other couple who almost had their big day interrupted due to our delivery. Overall, our guests raved it was the best wedding they have been to and we could not be more pleased with our choice. If you are looking for an incredible view of the lake, the best wedding food around, and an overall joy of a day, Edgewood may be for you!

d. I highly recommend Edgewood with Ryn. Also, Benjamin in charge of our rooms. He was great!

tion, and overall lack of caring was not what we expected from a venue with this reputation. The only saving grace was our outstanding external wedding planner who was also appalled by the experience we had with the event staff. Here is just a small example of what we went through: The wedding was to take place in August of this year. In June there were a number of open items to be finalized with Edgewood. My Daughter, wife, and our external wedding planner tried to reach our point of contact at Edgewood. After 2 weeks of non-response calls were made to Edgewood and we were told the person was very busy but leave a VM and she would call back. That never happened I ended up having to call the GM of Edgewood to get some assistance. Only then did we find out the person assigned to the wedding had taken leave. No one at Edgewood reached out to tell us we had find out 3 weeks later on our own! Apologies were made but it took another week before we were assigned another Edgewood event staff person. We essentially lost almost a month of time raising the stress level and angst associated with the planning higher then it needed to be. It was clear from the start that the new person from Edgewood knew nothing about the plans to date and was not thrilled about having the wedding added to her plate. Her communication was abrupt and infrequent considering the clock to August was ticking and there was a great deal to finalize with Edgewood. As an example, my Daughter had done an initial tasting and menu selection in March. However, nothing was written down by the previous Edgewood team so that had to all be redone with Edgewood in July! The new person also went on vacation during this time and did not let us know or have anyone else from Edgewood fill in. We found out she was on vacation by again having to make phone calls to Edgewood leadership. Vacation is great just let us know your going and who we can talk to in your absence considering the wedding was only a month away. When she returned she complained to my Daughter that we were going to get her in trouble. Super unprofessional but par for the course as we were exposed throughout the process to all Edgewood's disfunction. My wife and Daughter were guaranteed early access to their rooms the day of the rehearsal. This was critical as rehearsal was at 4:00 PM with dinner at 5:00 and welcome drinks at 6:00. Of course when they arrived the rooms were not ready and the resort manager had not received notice from the Edgewood event team that early check in was needed. In fact, my wife had to produce the email from the Edgewood event staff confirming early check in as the resort manager could not believe they would have made that commitment. Again exposure to the disfunction and impact on the client. They had to wait a half hour to eventually access the rooms. The Edgewood event staff persons behavior was awful the day of the wedding and after to the point where we asked her to not contact us directly any longer. Even worse, I called management to make them aware of the numerous issues at the wedding and was promised a follow up call. You guessed it: No follow up. My advice would be to choose another spot in Tahoe where the staff values and cares about each client not just the dollars.