Don’t come here unless you want to be assaulted and damaged for no reason.
When I entered Eiseman through the Eiseman entrance, everyone was nice and personable. Once I crossed over to the Rolex side, there was a distinct shift. I was greeted by Lynn who asked how she could help. In the middle of explaining to her that I was looking for Rolexes but it didn’t look like they had any in stock, someone with a baby Lynn knew came in. She interupted our engagement to converse with the new people. When I got her attention again, it was a completely useless engagement. Her replies were terse, and she showed zero interest in helping me.
I asked her how I would go about purchasing a Rolex if they did not have any in stock. Her response went on about production shortages, long lists, etc., while totally skirting the question. I continued to press on how I would purchase a Rolex from her or Eiseman if they did not have any in stock, and even tried to help her out by asking if they had a wait list, contact card, or something. I mentioned I didn’t have any models in mind, maybe a Milgauss, and was initially intending to see what they had to offer.
At no point did I mention that I wanted a ‘sports’ or ‘professional model’ or even a ‘steel’ watch; but she sure was happy to continue to tell me those models don’t have a waitlist, would be years to get, etc. After pressing again that I didn’t mention any of those, asking what the process was to buy a Rolex from them, if there was a list/contact card to fill out, she continued to be reluctant to help; but finally relented to grabbing an index card (presumably to get my information). When she asked if I wanted her to take my information, I replied no and asked to speak with a manager.
In came Andrew. After recounting everything to Andrew, my partner and I left the store. While walking out, I sighed to my partner in complete exasperation, ”what a bitch.” I was halfway across the hall, mid-step, when I felt a hand grab my arm, forcibly stop me and turn me around to face Andrew. He had come running out of the Rolex store, physically shoved my partner out of the way, assaulted me, made a huge scene in the mall, and was yelling at me that there was no need to call Lynn a bitch.
Let it be made extremely clear that at no point did I touch anyone, swear at anyone, or steal anything. Andrew had assumed the bitch I was referencing was Lynn and had never considered that I could be referring to the entire event that had just drained me down to my core. Regardless of who or what the ‘bitch’ I referenced was, Andrew and Eisman Jewelers had zero rights the damage they caused to me and the scene they made in a crowded and busy Saturday afternoon at the mall.
