Everything was horrible. I hired them because I read all the wonderful reviews but be warned here is why you don't hear of the negative. If you have an issue, a legit issue, they ...will not give any money back or really work with you, so don't expect that or think so.
Here is what will happen, they will freeze your album for up to 180 days to "investigate" if you want or you just accept it as is with an offer to reedit the shots (up to 30 out of 1000) that were taken and edited poorly in the first place.
We chose to investigate and the resolution was a photo album of 51 images that we could pick the supposed to trust to edit after seeing the 1st round of editing. Nothing was expressed in the quality of the work, just we can't go back and change things. This was supposedly a$750 value ( but amazingly goes to $1400 on the paperwork...) but wait it gets better. I am then sent documents to sign that gives my rights to write or tell how I felt about their services! I have a copy of all this and if I sign that they could sue if anyone on behalf or myself writes a negative word. This was not discussed at the resolution and I will not sign my rights away. No book that they can offer is worth stifling my rights to review them and I believe this is why you don't see a lot of bad reviews! So be warned and take your chances if you want.
My video was very stagnant. The editing was bad and the used songs I never submitted, but once I got them to use the music sent them instead of whatever they chose and put things in the correct order it was decent but not what you see on advertisement! Nothing like they showed happened for my wedding and the photos...I might as well have my guest take photos since they had some really great shots.
We had a small wedding of under 50 so 1 photographer and a videographer were hired. My photos made me cry and not happy tears just sick disappointment. I had blurry shots, cutoffs of the dress, my mom and mother in law helping me get ready, no pre-wedding staged photo of me but there was of my husband... the cake, and memorial chair that I stressed the importance of. I gave a list of everything I wanted cover and half was covered.