I have become a victim of Eivan's Photography's deceptive ways. I have been battling this company for 2 years for them to return my $1900 in which the owner, Sam Jalouga said he wo...uld. First off, you have to give them a $250 deposit then they email you a 10 page contract (that's right, 10 PAGES!) My daughter was pressured by them to sign and return the contract within 24 hours or risk losing the price quoted. My daughter signed the contract with them in Jan 2015, (big mistake!) and I was the one who paid the deposit and the remaining balance of $1650 which had to be paid in full by mid March of 2015 per the contract for her Oct 2015 wedding.
From day one, my daughter was under the impression from them (phone calls that took place Jan 2015 and advertising on their Facebook page) that she would get to choose the actually photographer that she wanted to photograph her wedding. This is what she was told and what they advertised on their Facebook page.
On Aug 14, 2015 my daughter received an email from Eivan's saying that they had assigned a photographer to her. She looked at this photographer's work and this was not what she wanted for her wedding photos. (Remember, they advertise that you can hand pick your photographer.) Several emails were exchanged between my daughter and Eivan's/ Sam Jalouga. Many of the emails were CC to their "legal" department. (Yes, they claim to have their own "legal" department! Do they have that many dissatisfied customers?) But they refused to let her choose the photographer that she wanted. When my daughter pointed out to Mr. Jalouga that he advertises " you can hand pick your own photographer..." , someone changed Eivan's Facebook page to read " you can handpick your photographer style".... Mr. Jalouga then told my daughter that she could cancel her contract for a full refund. Ok, great! My daughter cancels with them and no services or photography was ever provided by Eivan's. At least they are owning up to their false advertising that lured her in and they are offering to make it right by refunding my $1900. Wrong! To this day, Sam Jalouga has refused to refund my money and I seriously doubt that he ever intended to. There is no customer service with this company and I hope you never have to deal with all of the stress that Eivan's has put me through the past 2 years! Hopefully, I can save some of you from making the same big mistake my daughter did when she decided to go with this company!
If Eivan's ever does the right thing and refunds my $1900 like Mr. Jalouga said he would, I will update this post to let you know!
Please take the time to read the other reviews posted here of other people's bad experiences with this company. Feel free to email me if you would like a copy of the 10 page contract (you'll be shocked at what's in it) or if you have any questions. Your wedding photos are your memories that will last a life time so please get suggestions from your friends and make sure that you get to meet the actual photographer well in advance and see their work before you sign a contract!
(I had to be the one to write this review because in the contract that my daughter signed it states that if you leave Eivan's Photography any negative feedback on any social media that they will charge you $250 per day or even possible sue you.)