About this vendor
Picture Perfect Moments at an Affordable Price
Eivan's Photo & Video offers premium wedding videography and photography services in Mokena, IL. They have been part of many a couples' milestones over the last 30 years and would be honored to help you as well.
This talented team makes it a point to listen to you and your needs before drawing up a plan for the day. Using a variety of techniques and styles, they will go about capturing all the magical moments. Coverage depends on the package that you choose, but there is no limit to the location or the film that's taken no matter the one that you go for.
While photos can be made out into prints, albums, and digital files, you will receive an edited film and highlight reel over on the video end of the things. Never the ones to compromise on quality, investing in Eivan's Photo & Video will be one of the more wiser decisions. Reach out today and get started on this collaboration.
Details
Photo Shoot Types
- Bridal Portraits
- Day After Session
- Engagement
- Trash The Dress
Photo & Video
- Digital Files
- Drone
- Online Proofing
- Photo
- Printed Enlargements
- Printed Proofs
Photo & Video Styles
- Artistic
- Classic
- Documentary
- Dramatic
- Lifestyle
- Modern
Wedding Activities
- Getting Engaged
- Rehearsals & Parties
- Wedding
Awards and Affiliations
Pricing
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Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
4.4
out of 5.0620 reviews
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Eivan’s Photography and Video services received overwhelmingly positive reviews from multiple customers for capturing special moments during weddings. Reviewers appreciated the professional and creative photographers and videographers who made them feel comfortable and natural. The staff's ability to handle unexpected situations with calmness and help was also commended. Overall, customers found the booking process stress-free, with excellent communication, affordable pricing, and high-quality final products, making Eivan’s a highly recommended choice for wedding photography and videography.- Top reviews
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I had my wedding in June of this year and the team that was assigned to my wedding was amazing 10/10 would recommend them to any couple needing photos and video for their wedding or any event!
Response from the Vendor on 11/07/2024
Thank you so much for your wonderful review, Joleigh! We're thrilled to hear that your wedding team was amazing and that you had such a positive experience. It's always our goal to provide exceptional service, and we're so happy to know that we...
met your expectations.
Congratulations again, and we truly appreciate the recommendation!
We so loved working with Eivan's! The booking process was easy, we loved our photographers, Janis and Rosa, and the price couldn't be beat! They were super respectful during the wedding ceremony (we had a Catholic Mass), and they captured all the special moments we were hoping they would! Thank you for everything!
Response from the Vendor on 11/07/2024
Thank you so much for sharing your experience, Ana! We're delighted to hear that the booking process was smooth and that Janis and Rosa were a perfect fit for your wedding day. It’s wonderful to know they captured the moments you envisioned.
...
We're truly honored to have been part of such a special day. Congratulations again, and thank you for choosing Eivan's!
The company themselves are completely unprofessional and not helpful, but the contracted photographers and videographers could be a different story. In our case our photographer and videographer were both amazing and did an excellent job! Please be aware that what you pay initially is just for the services and you may be blindsided at the end with exorbitant cost to receive your content. I was told when scheduling this service that we would be able to download all digital photo content when we were given the private gallery at the end which is false information if you only used the 2 or 4 hour packages which were we quoted based on what they thought our needs were. Which was not enough for what we needed on the day of. It costs $250 for extra hours of service so if you think you only need 4 hours, you should go with the next package up. When we got the gallery we discovered that 1 digital file alone was going to cost us $50 and a small, single 5x7 print was $18. The whole digital photo collection was going to cost us $2,500 plus $20 mandatory shipping/handling and of course tax. Dispite what the customer service department says at the end (they email to schedule a call after service) they are unwilling to provide satisfactory adjustments without demanding MORE MONEY. Also if you do complain, please, please, please READ the documents they send you BEFORE signing because they WILL try to get you to sign a waiver stating that you will not post on any website including the BBB of your negative experience or they CAN and WILL charge you $500 per negative content per day said content is posted. The reason I'm posting this is to inform future clients of this company before they end up in a situation like we are. We didn't get any of our content in digital form and are hoping for a satisfactory album that was promised with the package. I have provided a screenshot of ONLY page 1 of the waiver so that you can see this illegal silencing of current/past customers. On page 3 or so you would find that all the website apps are listed including TheKnot. They like to remove negative comments so that they ratings on these sites/apps stay high to lore in unsuspecting clients.
Communication with this company is also extremely unprofessional and hard to contact them. They didn't release the names of my photographer and videographer until 1-2 weeks before my wedding and the was even AFTER I had reached out a month ahead to get that information.
Any questions?
The photographers were very professional and friendly, even through the few hiccups they remained calm and even helped calm me down. They made our wedding day all the more special.
Response from the Vendor on 10/15/2024
Thank you for your kind words, Kassandra! We're so glad our photographers could help make your day feel extra special, even through the hiccups. Keeping things calm and positive is what we strive for, and we're happy we could be a part of your ...
wedding.
Congratulations again!
Eivan’s photo and video did an amazing job at our wedding. The photographer and videographer were professional and courteous. They were there on time and immediately went to work. Our photographer went above our shot list to help us with fun and creative poses while feeling natural and like ourselves.
Response from the Vendor on 10/15/2024
Thank you so much for your glowing review, Rachel! We're thrilled to hear that our photographer and videographer exceeded your expectations and made your wedding day feel both fun and comfortable. It’s wonderful to know they were able to captur...
e your special moments in a creative way.
Congratulations, and we wish you all the best in your journey ahead!
The photographer was great at communicating via email & multiple phone calls regarding timeline details & other miscellaneous questions I had before the big day. On the day of the wedding she was great at keeping us on task and capturing the most breathtaking photos!
Response from the Vendor on 10/15/2024
Thank you so much for sharing your experience, Kayla! We're delighted to hear that the photographer's communication and attention to detail made the process smooth and stress-free. It's fantastic that they helped create unique poses and kept ev...
erything on track. We appreciate your kind words!
Eivan’s was super easy to work with right from the start. They made the whole process stress free and easy. Their prices can’t be beat! We were so happy with our photographer, who was friendly, knowledgeable, and advocated for us to get the best pictures! He made everyone feel so comfortable and made family photos a breeze. Thank you!
Response from the Vendor on 10/15/2024
Thank you so much for your kind words, Erika! We're delighted to hear that the process was stress-free and that you felt supported by your photographer. Ensuring everyone feels comfortable and capturing those perfect moments is what we strive f...
or. We're thrilled you loved the experience and can't wait for you to enjoy your photos!
I cannot say enough wonderful things about our wedding photographer and videographer! From our first meeting to the final delivery of our photos and videos, they exceeded all our expectations.
They made us feel so comfortable and natural in front of the camera, capturing every candid moment beautifully. Their creativity and attention to detail were evident in every shot, and they had an incredible ability to capture the emotions of the day—every laugh, tear, and dance move was perfectly documented.
On the day of the wedding, they worked seamlessly with our wedding planner and made everything feel effortless. Their professionalism and enthusiasm helped set the tone for a fun and memorable day. Plus, they were always one step ahead, ensuring we didn't miss any special moments.
The final product blew us away! The photos are stunning, and the video is a true work of art that we will cherish forever. We couldn’t have asked for a better team to capture our big day!
If you’re looking for a passionate and talented duo to immortalize your wedding, look no further. Highly recommend!
Response from the Vendor on 10/14/2024
Thank you for such an incredible review Mary! We’re thrilled that our photographer and videographer exceeded your expectations and made you feel so comfortable on your big day. It’s wonderful to hear how smoothly everything went, and we’re so g...
lad we could capture those heartfelt, candid moments that you’ll cherish forever. Your kind words about their creativity and professionalism mean the world to us, and we’re beyond excited that the final photos and video blew you away!
Wishing you a lifetime of happiness, and thank you for recommending us!
Great pictures! Kingsley went to every location we wanted and was great to work with. We love our pictures!
Response from the Vendor on 10/14/2024
Thank you so much for your wonderful review, Jenna! We're beyond happy to hear that our team was able to capture every special moment of your big day and provide you with stunning memories. Your kind words about our communication and creativity...
mean the world to us. Wishing you all the best, and thank you for recommending Eivan's to other couples!
We had our wedding on Sept 14, 2024 in Suquamish, WA. The photographer Andrew was very professional, very kind and accommodating. He made sure we got the best angle of our photos. He coordinated with us before our wedding and he came on time. Our videographer as well, was very professional and I am sure and hoping he took excellent videos of our wedding.
The photographer Chad and assistant China and videogragher Bruce were great. They listened to everything we wanted to do and where so helpful throughout the entire ceremony and reception.
Response from the Vendor on 10/04/2024
Thank you for your fantastic review, Christina! We're thrilled to hear that Chad, China, and Bruce provided such great service and made your special day seamless. It’s wonderful to know that they listened to your wishes and were so responsive t...
hroughout the process. We're here to make things easy and are so glad we could be a part of your celebration!
Eivan’s Photography and Video service was exceptional. Luis connected with my husband and me wonderfully, and the videographer was both fun and friendly. The video turned out beautifully, and I’m excited to see the photos. I highly recommend them!
Response from the Vendor on 10/04/2024
Thank you so much for your wonderful feedback, Victoria! We’re thrilled to hear that Luis and the videographer brought fun, connection, and creativity to your special day. It’s amazing that the video captured everything beautifully, and we’re j...
ust as excited for you to see the photos! Your recommendation means the world to us—thank you for letting us be a part of your celebration!
Incredible services, great customer service! Very attentive and answered all questions
Response from the Vendor on 10/01/2024
Thank you for your kind words, Lyndsey! We’re so glad you enjoyed our services and found our team attentive and helpful. It was a pleasure working with you!
The photographer was professional, attentive and adaptive. He took great shots and captured crucial moments and important portraits well.
Response from the Vendor on 09/27/2024
Thank you for the kind words, Sherlande! We're delighted to hear that your photographer was professional, attentive, and captured all the important moments perfectly. It was an honor to be part of your special day!
They were easy to contact and professional
Response from the Vendor on 09/27/2024
Thank you so much, Emilee! We're happy to hear you had a great experience and found us easy to work with. It was a pleasure being part of your special day!
My husband and I looked at a lot of different photography services and we absolutely loved everything Evian’s had to offer and how smooth the process was. For example, after paying for their services, they have you fill out forms that include everything you might want pictures or videos of. Since planning a wedding is stressful by itself, I was very grateful that I could just check the boxes of what I wanted instead of coming up with the list.
We had Katie as our photographer and Del as our videographer. They were such a great team and so sweet. I had a schedule that included everything I wanted in the pictures and video. Even though there was a delay in the schedule, they stayed over a little to make sure I had everything in the photos and video. They were awesome and would definitely recommend anyone to have them as your photographer and videographer. Absolutely love Eivans!!
Response from the Vendor on 09/23/2024
Thank you so much for your glowing review, Adelle! We’re thrilled to hear that you loved the smooth process and found our forms helpful during your wedding planning. It’s fantastic that Katie and Del made such a great team and were able to acco...
mmodate your schedule, ensuring you captured all the moments that mattered. Your recommendation means the world to us, and we’re so happy you had a wonderful experience with Eivan’s! Congratulations to you both!
My husband and I used Eivans for our photos at our wedding and we are so happy and impressed by the way everything turned out . The photographer showed up 45 minutes earlier than the scheduled time. Displayed excellent customer service. He made sure we had all the poses we wanted with friends and family . Overall it was a phenomenal experience. I would highly recommend this company to friends, family, everyone!!
Response from the Vendor on 09/23/2024
Thank you so much for your amazing review, Shabria! We're thrilled to hear that you had such a phenomenal experience with us. It’s wonderful that your photographer went above and beyond to capture all the moments you wanted. Your recommendation...
means the world to us—congratulations again, and thank you for letting us be part of your special day!
Stephen from Eivan’s was wonderful! He was very professional and helpful throughout the whole day. Even helped me stay stress free. Highly recommend Evian’s photography!
Response from the Vendor on 09/20/2024
Thank you so much for your wonderful review, Brittany! We're delighted that Stephen helped make your day stress-free and enjoyable. Your recommendation means the world to us, and we're so glad we could be part of your special day!
We had an incredible experience with Eivan's Photo and Video! We were initially hesitant to pick a company that we had not before heard of, but have been very impressed with the service and quality of products that we have received from our big day! Our Photographer and Videographer (both through this company) were professional, friendly and clearly possessed the passion and skill that is needed to perfectly capture such a special celebration. We also received our video and trailer about 3 weeks after our wedding and a preview of all our wedding photos about 4 weeks after our wedding. We are so in love with our wedding film/trailer/and photos and feel so incredibly lucky to have such a special day so beautifully captured by an incredible team of people/company!
Response from the Vendor on 09/19/2024
Hi Anna,
Thank you so much for your amazing review! We’re delighted that we could exceed your expectations and capture your special day so beautifully. It’s wonderful to hear that our team’s professionalism, passion, and skill made your experi...
ence memorable. We’re so glad you’re in love with your photos and videos—it was truly an honor to be a part of your celebration!
We had Abraham as our photographer, and he was absolutely amazing! He was professional while making it fun at the same time.
Response from the Vendor on 09/17/2024
Hi Sammy,
Thank you so much for your wonderful review! We're thrilled to hear that Abraham made your day perfect with his blend of professionalism and fun. It’s fantastic to know he contributed to such a memorable experience. Wishing you all t...
he best, and we hope to work with you again in the future!
I would NOT recommend this vendor to anyone!! My photographers and videographer were very nice, professional, and punctual people. The problem is with the company itself and its production team’s customer service. I have tried countless times to communicate with the video department by email. If you have any questions and email them, FORGET IT! because they never respond. I was told before my wedding that the music I wanted for my video would be submitted after the wedding day. So when I received my wedding film, I contacted Eivans by phone and asked about adding specific music. I was then emailed a form to complete for the music to be added. NO PROBLEM! Then I got a call from a supposed “manager” named Kimberly, saying that “before the wedding, you can submit the songs for free to us. After your wedding, if you would like to add a song that you have bought the copyrights for and want to add it to your video, it is $450 for Custom Music Submission Fee”. Mind you, the person I spoke with on the phone before sent me a form to add the music I wanted without a problem. This Kimberly person then said she could waive the fee to add my wanted music. I told her I had already submitted my first revision form and said she could waive the fee to give me a second one as well. She said to check my email to accept the revision to be made without mentioning any type of contract or signing of any waiver form. She called it a “document resolution form,” more like a “legal settlement agreement contract” form that pretty much states that you cannot write a bad review of the company, and if you already did, you have to take it down from anywhere it has been posted. I did not move forward with that second revision as I felt that was wrong to do. I had the storytelling package, which included a one-hour edited film, a short trailer, raw footage, and a few album sets. It also took WELL OVER 12 weeks to receive my photos, trailer, film, and raw footage. I felt that there were unexpected costs and fees involved, which add up. It would have been helpful if they had been more transparent about the additional expenses and fees while I was on a phone call with one of Evian’s wedding consultant named Danny before I had booked this vendor. They have fees and CHARGE FOR ANYTHING AND EVERYTHING! I was never planning on reviewing this company, but after that experience, I thought I would share it with those considering to hire this vendor for your special day. Think twice before making this mistake, and possibly having the same experience I did. Instead, I recommend going with a local photo/videographer.
Overall I will say we were happy with our booking with Eivan's Photography and video. We got a package that had 8 hours of booking, Our package also came with a Wedding album, we haven't received it yet but from the photos and album proofing everything looked amazing! We cannot wait to get the actual album in to share with friends and family. Although there was a little confusion with what our package came with in terms of photos and digital copies and what we paid for exactly, we were pleased with the excellent customer service that was given to us to get back to us and clarify further. They did everything to make sure we were completely satisfied. Our wedding video came out nice, along with a shorter highlight reel. The photos were absolutely everything. Our photographer and videographer were both friendly and great guys to work with. Thank you to Eivan's, Ozan our photographer and Alex our videographer for making our wedding memorable.
The photographer and videographer (Wael and Ali) were very professional and helped me and my guests with amazing poses in beautiful locations throughout the banquet hall. They even took some extra shots for my husband when he wanted more than requested. (I will add photos as soon as I receive them from Eivans. They take 4 to 6 weeks to arrive and my wedding was one week ago).
Response from the Vendor on 06/20/2023
Marissa, thank you so much for the wonderful review of your experience with Wael and Ali from Eivan's Photo & Video! We're truly humbled to know that our staff went above and beyond to make your special day extra special - it's a privilege to c...
apture memories of wedding celebrations like yours. We are delighted that our services were able to make the night even more memorable for both you and your husband.
Thank you again for choosing us—we hope you will keep these photos forever!
We had an excellent experience with our photographer, Mike, but the company itself seems fishy with pricing and how they handle business.
Response from the Vendor on 05/30/2023
Thank you for your wonderful review, Rachel! We are absolutely thrilled to hear that Mike was able to provide a great experience for you and your guests. His creativity and expertise truly made the photographs come to life.
We strive to make ...
sure each of our customers is happy with their experience--which starts at the planning process! Our dedicated team is always eager to provide services that best fit your needs, timeframe, and budget. We know how special this occasion was for you all, so thank you again for giving us the chance to supply those timeless memories of the big day.
We really enjoyed our experience with Eivan's! Our photographer (Tom D.) and our videographer (Joe O.) were both fantastic. They were efficient and professional while also taking their time and making sure they captured each moment just the way we wanted. We're so excited to see the final products - thank you Tom and Joe!
Response from the Vendor on 05/10/2023
Thank you so much for taking the time to review your experience with Eivan's Photo & Video, Laura! We are delighted to hear that your photographers and videographers were so accommodating to your needs and tastes! It is a priority of ours that ...
each customer feels comfortable and confident in the services being provided, and we can't wait until you see all the fantastic images they captured as well.
We're so grateful for your positive feedback - it means the world to us. Please don't hesitate to reach out with any questions or additional comments about our services in the future!
So Amazing and sweet the work is amazing all the photos came out so good. Listen to all our questions was the only photo place that was will to talk to my fiancé (groom) without me (bride) present as I was working 10 hour shifts and wasn’t able to talk. Highly recommend them
Response from the Vendor on 03/22/2023
Tomi, we would like to express our sincerest thanks for your kind words about Eivan's Photo & Video services. We are thrilled to hear that you and your husband had a pleasant experience with us, and that the photos came out amazingly! Our team ...
is passionate about capturing life's most meaningful moments, so we're delighted to know that we have managed to do just that for you. It has been our pleasure serving you. Thanks again, and hope to see you in the future!
Had an incredible experience from engagement photos to our wedding day! Highly recommend Eivan’s! Our photographer and videographer did an amazing job at capturing the most precious moments and made it so fun!
Response from the Vendor on 03/22/2023
Dear Madison, thank you so much for your fantastic review of Eivan's Photo & Video! We are so pleased to hear that our team was able to give you such a wonderful experience from engagement photos to your wedding day. It makes us very happy to k...
now that you enjoyed working with our photographers and videographers and loved the precious moments they were able to capture!
We strive every day to provide excellent service and truly make all of our couples' experiences magical and we are delighted that yours was no exception. We would like to thank you for your kind words and for recommending us - it is deeply appreciated! We hope we have the chance to work together again soon.
They were the least expensive I could find for a video and photo package, and made the whole process as seamless as humanly possible! Their corporate office is handy and ready to answer any and all questions, but they send out info to make sure that you are in the know about timelines and expectations always. They were amazing!!
Response from the Vendor on 03/20/2023
Thank you so much for your kind words, Maraiha! It was a pleasure to work with you and we are so glad that we were able to provide the video and photo package that you needed at an affordable cost. Our goal is to make the whole process as simpl...
e and friendly as possible, and we were delighted to hear that we were successful. We take pride in providing personalized service, answered questions quickly and keeping customers up-to-date on key information throughout the process.
We truly appreciate that you took the time to recommend us and thank you again for giving us such a wonderful review!
I did a lot of research before booking a photography/videography company, and after I went with Eivans, they made it a very easy process. It's nice when there is so much communication back and forth, there team is all really ready to help. I took my engagement photos last week, and our photographer, Will, was wonderful! I'm in love with all of our photos, and the best part is-we got our photos literally the next day. It was so amazing. I can't wait to continue working with them for my wedding day in September!
Response from the Vendor on 03/11/2023
Thank you Stephanie, we truly appreciate your review! Our team loves the privilege of working with our customers and helping capture such precious moments. We are so glad to read that you were pleased with our communication and timely delivery ...
of your photos. Will is an amazing photographer and it warms our heart to know he made such a positive impression on you during your engagement photo session.
We are excited for you and look forward to starting the planning process for your special wedding day soon. Thanks again for choosing Eivan's Photo & Video!
I loved the service of Eivans. I loved the photographer and he provided the best service. Thank you so much for making my
Event so memorable.
Response from the Vendor on 03/02/2023
Thank you for taking the time to review Eivan's, Ayesha! We are so delighted to hear that your event was made memorable by our services. We strive to provide the best experience for all of our customers, and we are so humbled that this was acco...
mplished.
We love hearing that you were pleased with the photographer - we will make sure they are recognized for their exceptional work and customer service. We look forward to continuing to provide memories that last a lifetime!
Great overall service. The guidance and follow-up process was efficient and smooth. We are very happy with our video and photos from our special day. The Photographer and Videographer were both amazing. Will most definitely refer this company over to friends and family.
Response from the Vendor on 03/02/2023
Thank you for taking the time to leave such a wonderful review Veronica - we are so thrilled to hear that you had such a great experience with our team! It's fantastic to hear that your special day was captured with quality photos and videos th...
at you'll be able to look back on. We strive to create a smooth and efficient process from start to finish and it sounds like that mission was carried out perfectly!
We are grateful for your recommendation of Eivan’s Photo & Video, thank you for taking the time to share your kind words and we hope to work with your friends and family soon.
Very professional with decent pricing and good communication
Comprehensive packages that make wedding planning easy! I enjoyed my experience.
Response from the Vendor on 10/12/2022
Thank you for choosing Eivan's Photography, Linnea! Thank you for choosing Eivan's, Linnea! We're glad to hear that you enjoyed your experience working with us. It was a pleasure working with you and we hope to be able to do so again in the fut...
ure.
Stay away, this company will ruin your wedding. Please just read Avian's terms of service and the other one-star reviews here. Eivan's is a horror show. We bought photo and video package. Was told introductions to photographer and videographer would be 30 days prior to the event. That day comes and goes and customer support is absolutely useless. All they tell me for two weeks is that the "event is currently in the final stages of pairing". 10 days before the wedding we get assigned a photographer. Now it's a week before the wedding and Eivans is hiding behind TOS and charging a lot more money for the videographer because they say the "assigned videographer" couldn't make it and they have to get one from a different market so we are on the hook for travel and lodging fees. Stringing us along for a month then bait and switch a much higher price while you are a week away from the wedding. Disgusting. Save yourself the stress and stay away or at least look into why the deal is too good to be true.
Response from the Vendor on 10/12/2022
Dear Alek,
Thank you for your review. We're sorry to hear that you had such a negative experience with our company and that our customer service was not able to help resolve the situation to your satisfaction.
We see that a member of our Manag...
ement Team has been in contact with you and has offered their assistance in resolving the issue.
If you need additional help, please do not hesitate to reach out to us. Have a great rest of your day.
Eivans team has some really personable and talented photographers. They made us feel at ease and helped keep the flow of the night.
We got our photos really quick as well.
Although we had a last minute photographer change the management team made sure we were well taken care of and had a great photography team
Response from the Vendor on 07/18/2022
Thank you for choosing Eivan's for your special event, Tara! We're so happy to hear that you enjoyed the experience and our team made you feel at ease. We strive to provide a great customer experience and are glad that we were able to do so for...
you.
Thank you for your kind words and we hope to work with you again in the future!
I had an amazing experience with Eivan’s Photo Inc with our Photographer and Videographer . They did amazing they were awesome and very patient! Mike and Rob are excellent in what they do and my video and pictures came out amazing and beautiful. Mike was our photographer and he is beyond awesome and he will make you feel like a model! He captured every little detail and he goes above and beyond. I’m happy how everything turned out. I am very satisfied and they have great customer service and if you have any questions they get back to you ASAP.
Thank you!
Response from the Vendor on 05/27/2022
Hi Samantha,
Thank you so much for choosing Eivan's and for your kind words. We are so happy to hear that you had an amazing experience with us and our team. They do put a lot of effort into making everyone feel comfortable and capturing the p...
erfect moments.
We appreciate your review and we hope to work with you again in the future! Thank you!
Our photographer, Gary, was absolutely amazing! Not only was he great at capturing all of the special moments we wanted, he was beyond wonderful with my 91 year old grandma. He made sure that he didn't miss a thing and was able to input his own creative touch to many of the shots! All of our photos turned out beautifully. We had a minor hiccup (our videographer caught covid THREE days before our wedding) but Eivans was able to replace him (with the help of Gary and Sam) and our video turned out better than I could've imagined. The Sam, the manager, was incredible, understanding, and made sure that we were accommodated through the entire planning process as well as after. My husband and I couldn't be happier after getting back our photo gallery and wedding video.
Response from the Vendor on 05/27/2022
Thank you for your kind words, Danielle! We're so happy to hear that Gary was able to capture all the special moments and that your grandma enjoyed working with him.
We're sorry to hear about the videographer situation, but we're glad it all w...
orked out in the end. We are happy to hear that our team could help in getting everything pulled together. Thank you again for choosing us!
What a fantastic photography experience. Everything was organized and communicated thoroughly for our wedding timeline. Our photographer did such an amazing job capturing different types of photos and really listened to our wants and needs for our wedding day. We are highly impressed and pleased with the service we received and would recommend Eivan's to all!
Response from the Vendor on 05/09/2022
Thank you so much Jenna for choosing Eivan's Photography! We are thrilled to hear that you had such a great experience with us.
We are honored that we could be a part of your big day and that our team was able to capture all the memories and ...
moments you will cherish forever. Thank you for recommending us and we hope to be able to work with you again in the future!
I just took my engagement pictures and I absolutely love them ! This has been great a wonderful experience. They have been so nice and helpful. I can’t wait to have my wedding pictures done.
Response from the Vendor on 05/09/2022
Thank you so much for choosing Eivan's Photography, Michelle! We're so glad to hear that you loved your engagement pics and we wish you all the best in your upcoming wedding.
I would not recommend Eivan's. Upon our initial phone consultation, we were told about how there would be no travel fees. I shared these notes with The Knot. When we read the fine print of the agreement, we learned that there would indeed be travel fees for every mile past a certain amount. They happened to give us a photographer who was nearly 3 hours away from our venue, and would have required travel fees.
We never got a videographer which we were supposed to. We were never able to reach the photographer. We called many times, never got a call back. Fearing a bait and switch, and due to false pretenses surrounding the agreement, we decided to pull out.
We attempted to cancel with them first without going to a credit company. They insisted there would be no travel fees but wouldn't deny what was written on the agreement. I spoke with a man named Dughan who told me that I don't want to cancel this or initiate a chargeback, "I've seen how our legal department handles this". He told me, "I have the power to get rid of cancelation fees", all I had to do was work with him. We were told if we iniated a chargeback we would get slap with a $500.00 rebuttal fee, and could be charged not just the full contract amount, but an additional 100%.
We got the chargeback from the credit company and were repeatedly called and emailed. We asked several times to please stop contacting us and we still got emailed and called from several different people from different departments. At one point we were contacted by someone who stated she was the new customer service manager. In order to speak to management we were told we would have to schedule an appointment over a week in advance with a specific date and time.
I bought the package that was around $1,200 which included a photographer and wedding album. The cost was great and within our budget and the photos turned out beautiful. It seemed to good to be true…. and it was. It’s been 6 months and we have no wedding album. The company is hard to get a response from and comes up with constant excuses when they do reply. They tried to tell me they need a sheet of all the photo numbers from the gallery, that I no longer have access to and have yet reinstated the gallery (due to their own error) so that they can pull the photo numbers documented within the gallery. They had sent me a confirmation email stating they had received my selections and now say they can not locate them. They have quit responding and I am without my wedding album.
Response from the Vendor on 04/01/2022
Hi Lindsay,
I am so sorry to hear that you feel our service was not up to your expectations. We're currently investigating what went wrong with your album, and we will be reaching out to you as soon as possible so we can discuss how we might be...
able to make things right for you.
Please take heed. This company seemed pretty legit at first. My wedding date was 8/14/2021. I had communicated briefly via email with my photographer and videographer. They were professional and got really good shots. I was over all pleased with what they had captured. The production team however is where my problem started. I ordered prints and the quality of the paper was maybe one notch above the quality you’d get from Walmart’s photo printing. There was also this yellowish tint to the photographs that just really made the photos look terrible. I contacted them and complained. Soon I was sent the same pictures without the yellow tint , the paper quality however, was the same. I thought whatever I’ll deal with. My 30 page photo album was beautifully done. Now I was just waiting on my wedding video which was past its due date. I watch the video and discover that during my first dance there is literally no audio playing. Ok that’s odd, so I fill out the revision for where I include my issue with the video and the time stamps. A couple weeks later I get the “ revised” video. I watch it and there is no revision done. Nor is there a revision form this time that I can fill out. They only have the approve and download option. I email them again.. they send out another video with the same exact issue and what makes matters worse is that no one has reached out to me to say “ hey this is the issue we’re having, or this can’t be fixed because..” they just keep sending me the same video. I saw the awards and thought this company would be a good one to go with but I notice that there aren’t any resent awards. Since covid hit I’m noticing a pattern of poor reviews. You may get lucky and things go smoothly but I wouldn’t recommend them for a major event. It’s now mid March and my wedding video still has that weird long silence during my first dance with my husband. 2 videos later and the issue isn’t fixed. I’m disappointed in the customer service to say the least!
Response from the Vendor on 03/18/2022
Hi Denzel,
Thank you for taking the time to share your feedback on our service. I'm sorry that we didn't meet your expectations and want to assure you that we're committed to providing the best possible experience for each of our clients.
We'r...
e currently investigating what went wrong with your video, but in the meantime please allow me to offer my apologies for any inconvenience this may have caused. We should be able to get back to you soon with an update on this matter.
UPDATE!
With a little help from Meagan, we were able to get all our photos! Very pleased with the great customer service!
.
.
.
The only reason I’m giving them three stars is because I feel like I’m missing a ton of photos. My dream/ vision was to have beautiful photos at the gorgeous staircase at Union Station and I only FIVE photos. I was devastated. I reached out to someone and they said that that’s all the photos they found in their research. We were at Union Station for over an hour, there’s no way there was only five stair photos.
Other than that everything else was great and everyone that worked the wedding was nice and professional. The photo gallery took a little longer than I expected but it turned out great.
Response from the Vendor on 03/18/2022
Natalie, thank you for your review.
I'm sorry to hear that you feel like there are more photos missing from your gallery.
We're currently investigating this issue, but in the meantime please allow me to offer my apologies for any inconvenience...
this may have caused. We should be able to get back to you soon with an update on this matter.
Nice photos once we got them, however, the process afterward was a joke and the company was a nightmare to work with. They did not release all of our photos to us per the contract’s specified dates. They made several mistakes. For instance, forgetting our second photographer's photos. Once those were uploaded to our gallery, several photos from our initial album were omitted...and it took months to correct- longer than our contract. In order to release photos, they sent me a settlement agreement that I refused to sign. Their communication was unprofessional. I do not recommend this company.
Leading up to the day there wasn’t a lot of contact, which was fine but not what they said. We also did not choose our photographer which they said we would be able to. However, the photographer was amazing. Absolutely loved him.
After the wedding…. Different story. We paid to download all of our photos as well as thank you cards. I spoke with someone who said that we didn’t need to pay to download and they would expedite our photos for us for the money we paid. We downloaded them and they looked great.
After multiple phone calls and emails, I do not, to date, have the thank you cards - 8 months after the wedding. They either ignored me or promised to get back to me and never did. Wrote the cards as a loss.
So the email I got after approving my album said that I would physically get the album I paid for 8-12 weeks after approval. Over 12 weeks went by and so I called. They actually got back to me and told me no it was actually 6-12 weeks after the gallery expired…. A full month later.
Once I had my album, I posted negative reviews due to my experience. I was almost immediately sent an invoice for the “waived fees” of expediting my download. I finally got to talk to management who was not prepared to resolve any issues I had been having. He was only trying to get me to take down my reviews or pay money. I finally got them to agree to include a refund but it was tied to my agreeing to take down my reviews. I was about to and sign the document but I had questions. They didn’t want to answer the questions and instead got hostile, threatening legal action. Long story short I paid them and will be requesting my long overdue thank you cards. In return, this is my review of their unprofessional and hostile customer service.
Response from the Vendor on 01/18/2022
Hi Elizabeth,
We regret to hear that your experience with us fell below your expectations. Here at Eivan's, we set high standards for ourselves and sincerely apologize to hear that this may not have met our standard. Our goal is to provide al...
l our clients with a fantastic experience.
We see that a member of our Management Team has been in contact with you and has offered their assistance in addressing your concerns. If you need additional help, please do not hesitate to reach out to us. Have a great rest of your day.
The wedding packages and individual services are reasonable.
Our photographer and videographer were excellent!! They were professional and punctual. Our videographer was very detailed. Our photographer was extremely nice and captured amazing memorable moments from our special day.
Response from the Vendor on 01/12/2022
Thank you for taking the time to write a review Courtney! It's so wonderful to hear that our team was able to capture all of your special moments, and I'm happy to have been there with you. Thank you again for trusting us with this part of your...
day- we're thrilled that it turned out as well as it did.
I would honestly say I had the best team ever they exceeded my expectations if I was to get married again I would choose Iryna and Agnes all over again they did a very good job.
Response from the Vendor on 11/29/2021
Emerald, thank you for your kind words! I'm so glad to hear that Agnes and Iryna exceeded your expectations. We love hearing about how our team goes above and beyond to make the day special. Thank you again for choosing us --we are grateful for...
all of our clients who have entrusted their memories with us!
We are pleased with the value of our photography package from Eivan's of our wedding day! Even though our main photographer had a medical issue on the day of the wedding, the company sent over a replacement photographer and the day went off without a hitch! We are giving 4 stars because there was an unexpected fee to ship our wedding album, and receiving our pictures and album took a while but the photographers themselves were very professional and our pictures turned out beautiful! We have also received many compliments on our album!
Response from the Vendor on 11/01/2021
Thank you for your review Cassandra! We are so glad to hear that our replacement photographer was able to help make your wedding day a success. I'm sorry to hear that the shipping fee was an unexpected expense, but this is to ensure that it arr...
ives safely so you can be pleased with the product. Thank you for taking time out of your busy schedule to share your experience with us!
Two amazing photographers were able to capture our wedding perfectly. We would have liked a little bit more communication between the company and us but besides that it was amazing.
Response from the Vendor on 10/04/2021
Thank you Jacqueline for the review and for providing some constructive feedback. We're sorry to hear that we did not meet your expectations in terms of communication, this is something we take very seriously and will work on improving.
We app...
reciate your kind words about our photographers and are so happy they were able to capture your big day perfectly!
Our experience with Eivan's was awesome start-to-finish. They helped me pick out the perfect package that fit our specific needs and were easy to communicate with throughout our planning process. Caleb was our photographer and he did an amazing job. He was super personable and made us and all of our guests feel at ease the entire evening. He even helped us stay on track with our timeline since we did not have a day of coordinator. If you choose Eivan's, I strongly recommend requesting Caleb as your photographer.
Response from the Vendor on 09/27/2021
Thanks for the kind words, Kelly. It sounds like you had a great experience with us! Caleb is an awesome photographer and we're glad he made your day special.
We always love to hear feedback from our clients so please let me know if there's an...
ything else I can do for you in the future.
Eivan's was a great company to work with. The customer service before and after the wedding made understanding the packages simple and easy to follow. We love the way our photos look and can't wait to get our video!
Response from the Vendor on 09/22/2021
Emily, thank you for your wonderful review. It's always a pleasure to hear from our customers and see how much they love their experience with us. I'm glad that the customer service helped you understand our packages --we want to make sure it's...
simple for everyone! We'll be in touch soon once your video is ready!
Loved our photographer and videographer they captured everything we wanted and couldn't have asked for a better pair.
Response from the Vendor on 09/22/2021
Thank you Nicole for your review! We are so happy to hear that Eivan's Photo and Video was a great fit for your wedding. I will be sure to pass on your feedback to our team of photographers and videographers.
Our experience with Eivan's Photo & Video has been fantastic. The Package & Services we had purchased was the 'Exclusive Photo & Video' and everything detailed in that package was communicated with customer service. While the time frame of when you would receive your images/video might be a bit of a wait, everything is communicated up front and for the price they charge, which is very affordable, we can't complain.
We also added the Engagement Sessions and for people who have no idea how to pose for photos, the photographer Vlad was amazing and made the experience memorable. Our Photographer (Klaus) and Videographer (Jose) took care of us as well, for what can normally be a busy and stressful day, they made it very relaxing and calming for us, make our minds have less things to worry about.
Our experience all around from start to finish with Eivan's have been professional and fantastic service. We would highly recommend Eivan's Photo & Video.
Response from the Vendor on 09/13/2021
Thank you so much for your review Shari! We are so glad to hear that our team was able to help make the experience memorable for you.
We strive to provide our clients with an excellent experience from start to finish, and it's wonderful hearing...
how much you loved the photography and videography services provided by Eivan’s Photo & Video. We'll make sure this feedback is passed on to our team members who will be thrilled that they made such an impact in your day!
We loved that the price fit our budget needs and we got everything we wanted from them. There are so many pretty shots from the day and from our engagement session. I just wish there had been more consistency in who we worked with. We formed a great relationship with the photographer during our engagement session, to have it changed for our wedding.
Response from the Vendor on 10/04/2021
Hi Kayla, thanks for taking the time to review your experience with Eivan's Photo and Video! We're so glad you had a good experience with us.
I appreciate your feedback about consistency though--it is important to us as well! We'll make sure t...
his feedback reaches our management team so we can work on improving it.
Eivan’s provided us with an amazing photographer and videographer for our wedding day. Both were on time, very detailed, outgoing and wonderful to have capture our day. Both the photographer and videographer had everything planned out ahead of time and new exactly what was needed to be captured. I would highly recommend going with Eivan’s for your wedding day. They will not disappoint you.
Response from the Vendor on 09/10/2021
Thank you Samantha for your amazing review! I am so glad to hear Eivan's was able to capture the best day of your life.
We strive to provide our clients with an excellent experience from start to finish, and it's wonderful hearing how much you ...
loved the photography and videography services provided by Eivan’s Photo & Video. We'll make sure this feedback is passed on to our team members who will be thrilled that they made such an impact in your day!
The photographer and videographer were great! They were keen to our preferences and made sure to capture the key things we wanted. They were very flexible with us, we had to switch the timeline of when to do video interviews and getting ready photos since my wedding dress accidentally remained at the hotel. They were very understanding and able to go with the flow. Both the videographer and photographers were friendly, polite and very proffesional and we are glad we chose Eivan's for our wedding celebration.
Response from the Vendor on 09/10/2021
Thank you Norah for taking the time to review our services. I am so happy that you enjoyed your experience with us! We are also glad that we were able to accommodate your change in timeline and get everything done on time.
I have shared your f...
eedback with my team here at Eivan's Photo and Video, they will be very pleased to hear about how much you appreciated their work. Thank you again for choosing us!
We absolutely loved our photographer, Michael, and our videographer, Mohammad! They were both funny, sweet, and professional, and got a lot of great shots. Super pleased with Eivans!
Response from the Vendor on 09/08/2021
Thank you for your positive feedback, Morgan! We're so glad to hear that Michael and Mohammad were able to capture the day in a way that made you happy. It's always great when we can play a role in making someone else's big day special!
We loved working with our photographer - she fit our style and theme perfectly! Professional, personable and reasonably priced, I'd absolutely recommend.
Response from the Vendor on 09/08/2021
Jaclyn, thank you so much for the kind words about our photographer and for recommending us to others! It's always a pleasure working with clients who have such good taste in style.
I'll be sure to pass along your feedback to her as well - she...
will be delighted to hear that she was able to help make your day special. Thank you again for choosing Eivan's Photo and Video.
Eivans made the planning process a smooth sailing they were there to walk me through every question I had. They tools they provided in preparation for the day of were perfect as i even found shots I hadn’t thought of. They have some great portfolios to chose from and that made it difficult for me to settle on one. Overall i was satisfied with their service
Response from the Vendor on 09/08/2021
Thank you so much for your review Ruvimbo! I'm so glad to hear that you had a smooth planning process with us. It's always our goal to make sure our clients are happy and have everything they need before the event day. We're looking forward to ...
seeing your photos soon!
I would not recommend this company to do any of your events. When I got my photographer assignment, I tried to change the photographer because she did a friends wedding and she did not do a good job. Eivan's was extremely hard to get in touch with. Once I finally got in touch with them THROUGH EMAIL after months of trying to call and email, they said they could not change my photographer because of COVID. Which was stupid because at the time COVID was not really a concern anymore. The photographer, that I did not want, ended up contacting me the DAY BEFORE the wedding when I am running around getting ready for the rehearsal and the wedding day. She was very unorganized and kept getting me confused with another Nicole she had that weekend. Very unprofessional.
After 2 months, I finally get my wedding photos back and they are undesirable. I , the bride, was making weird faces in most of the photos. She did not edit the shadows out of the photos. She also chose poor backgrounds in the most beautiful venue. Super disappointed. Do not hire them.
I hope this review of our wedding timeline helps you.
6/10/2020 Initial call with Eivans
6/11-6/16 Discussions on pricing and what is included in package
6/17/2020 Quote received from Eivans for picture and video package
6/17/2020 Paid $3,174.99 for picture and video package and selected which photographer and videographer we wanted.
7/10/2020 Questionnaires sent to us from Eivans
8/9/2020 Questionnaires filled out and submitted to Eivans
8/10-9/27 No updates from Eivans
9/25/2020 Email sent inquiring as to when photographer and videographer will be assigned
9/28/2020 Evans responded saying they are finalizing the selection
10/2/2020 Sent multiple emails, left multiple messages, direct messaged on Instagram and Facebook. Once the mother of the groom inquired about a new wedding we were contacted immediately.
Once on the phone, we were assigned a photographer and a videographer who was not who we selected and was told ‘Covid” was the reason for 48 days of radio silence. We understood that, per our contract, there was a chance this would happen and do not blame Eivan’s for rearranging their employees as needed. Weddings are stressful enough as is, and it was disheartening when we did not find this information out until about week before our wedding.
10/4/2020 Calls with the photographer and videographer to set “day of” expectations
10/10/2020 Videographer showed up late and failed to get video of the groom getting ready.
Photographers failed to get pictures of the groom getting ready. Per our contract we understand that not every request we made was guaranteed to be captured. However, it is disheartening that those moments were missed.
Photographers and videographer were in each other’s shot during the ceremony
Photographer “helper” seen multiple times sitting in grooms’ room during the reception
11/25/2020 Link sent to review wedding photos (we had to wait before we could download the pictures per our contract)
12/1/2020 Link sent for wedding video (preview only)
1/29/2021 email sent inquiring as to when we would be sent the download link for the pictures
1/29/2021 Eivans send the downloadable link for the pictures and video.
2/3/2021 Pictures ~6.5/10. Accepted.
Video has some audio issues and we requested they be fixed. Eivans allots 1 hours for video edits. Anymore is additional cost.
3/14/21 Updated video was received but was roughly 15% zoomed in and audio issues still present. Eivans said they edited the video correctly, but a technical error occurred while uploading. They said they would fix.
4/23/2021 Emailed them back asking when we could expect our wedding video.
4/25/2021 Video is “under finalizing process”
4/29/2021 Sent back new video link for approval
5/17/2021 Final video approved (told 3-5 business days then I’ll be able to download)
6/1/2021 2:54 PM Emailed to check status of final video and if ready for my download
6/2/2021 10:16 AM Emailed to check status of final video and if ready for my download
6/3/2021 7:51 AM Called, left message, and emailed to check status of final video and if ready for my download
6/3/2021 6:13PM A dropbox link was sent with the wedding video
6/4/2021 Video downloaded
358 days from first call to final wedding product delivered
236 days from wedding to final wedding product delivered
I do not recommend Eivans if you live outside of the Illinois area that they are based out of. I made the mistake of hiring this traveling vendor and they were the worst vendors I booked.
They were the least accommodating vendor to work with after our wedding was cancelled due to Covid. Our wedding was cancelled the month before it was suppose to be as our part of NY state wasn’t open for weddings and my husband and I decide we weren’t going to wait another 2 years for the big wedding as that was our only option with our venue. I had paid in full and once I notified Eivans, they told me they couldn’t give me any part of a refund. Our other vendors worked with us and gave us a full refund or everything but the deposit. Then there was Eivans who kept all our money and made an already heartbreaking moment in life so much worse.
Extremely easy to work with. Eivan’s created a package that best fit our needs for our special day. We are very happy with how our photos and video turned out.
Response from the Vendor on 12/14/2020
Greetings Kathryn and Greg,
From all of us here at Eivan's, congratulations on your marriage! Thank you both for taking the time out of your busy day to showcase your Eivan's experience. We're thrilled that our Expressions Photo & Video Packag...
e was able to capture all your needs and wants. As this package, as well as any of our other packages we offer, are designed to provide you with superb services at an affordable price! With possibilities of upgrading and customizing to your wants and needs at a later date. Thank you both, Kathryn and Greg, for being the BEST part of Eivan's!
Sincerely,
Helen A.
Eivan's Photo & Video
They were very professional and made sure everything was to our desires. Their customer service is remarkably helpful in all aspects. I appreciate and love all that they did for us.
Response from the Vendor on 12/03/2020
Hi Kyndra and Dewitt,
Congratulations on your marriage! Thank you both for taking the time out of your busy day to showcase your Eivan's experience: "They were very professional....I appreciate and love all that they did for us." We're thrille...
d that our Digital Express Photo Package was able to capture all your needs and wants. As this package, as well as any of our other packages we offer, are designed to provide you with superb services at an affordable price! With possibilities of upgrading and customizing to your wants and needs at a later date. Thank you both, Kyndra and Dewitt, for being the BEST part of Eivan's!
Sincerely,
Helen A.
Eivan's Photo & Video
Would not recommend. During the process of working with Eivan's, I picked my top photographers from the Eivan's team for my wedding day and they sent someone who was not on the list. That's fine, but I chose the specific photographers because their specific style was what I wanted. At first I wasn't too worried, but I was quickly proven otherwise. Both the photographer and videographer were extremely unprofessional and very rushed (resulting in poor quality work). The photographer just gave us all 4000 of our wedding photos completely unedited. 85% of which are blurry and simply awkward. Mine and my husband's portraits have a yellow chain link fence in the pictures and a baseball game going on behind us, and in about half of them there is a shadow completely covering my husband's face (I could go on, there are many more examples of horrible photos from the day). For the video, the videographer just set up the tripod in the middle of the room and clicked "shoot". Our video is boring and absolute terrible quality. The only photos and videos I actually like from my wedding are the ones from guests taken on cell phones. My husband and I will be retaking our wedding photos with a friend . I wish I didn't spend $4000 on them. What we got isn't even worth $5.
Response from the Vendor on 10/28/2020
Greetings Lydia,
Thank you for taking the time to provide us with your feedback. We regret to hear that your experience with photographer fell below your expectations. Here at Eivan's, we set high standards for ourselves and sincerely apologi...
ze to hear this standard was not met. A member of our Team just tried reaching out to you regarding your experience, but was unable to reach you. Please reach out to us for assistance in turning your experience around. Looking forward to speaking with you soon. Have a great rest of your evening.
Our photographer was amazing. The entire team at Eivan’s was responsive and very thorough when it came to answering questions. Elias (our photographer) was great on time, amazing with giving us instructions and tips, and he had an amazing personality as well! We would definitely recommend this company to friends, family members, co-workers, people at the bus stop, whoever is looking for a photographer!
Response from the Vendor on 10/27/2020
Hi Katlynne and Pedro,
From all of us here at Eivan's, congratulations on your marriage! Thank you both for taking the time out of your busy day to showcase your Eivan's experience and recommending us to everyone: "...Eivan's was responsive an...
d very thorough when it came to answering questions...We would definitely recommend this company to friends, family members, co-workers, people at the bus stop, whoever is looking for a photographer!" Your appreciation for your "great" and "amazing" Photographer, Elias, has been shared with our Events Team as well. We're thrilled that our Digital Express Photo Package was able to capture all your needs and wants. As this package, as well as any of our other packages we offer, are designed to provide you with superb services at an affordable price! With possibilities of upgrading and customizing to your wants and needs at a later date. Thank you both, Katlynne and Pedro, for being the BEST part of Eivan's!
Sincerely,
Helen A.
Eivan's Photo & Video
This company is the plain worst. Our photographer was miserable. She had no creativity. For our portraits we literally stared out a window for 30 minutes. We had this beautiful venue and it was wasted. Trying to order photos is a nightmare for 1. We really didn't get any good photos 2. They make you wait 90 days! And 3. You're credit is only good for certain products and those products are $700.... Customer service does not respond, they do not help you or answer your questions and if they do, all they do is send you copies sections from the contract. Just please do not hire these people.
Response from the Vendor on 10/23/2020
Christy & John,
Thank you for providing us with your feedback. We regret not being able to provide you with free or discounted products/services to avoid such a negative review from you. Our Expressions Photo & Video Package is designed to pro...
vide you with superb services at an affordable price! With possibilities of upgrading and customizing to your wants and needs at a later date. Please contact us to resume working with you toward a reasonable resolution. Have a great rest of your day and please stay safe and healthy.
I attended an Arabic wedding recently and these photographers were fabulous! They were friendly, professional, and really knew what they were doing. They captured everything that I would have captured myself. They are worth every penny.
Response from the Vendor on 10/15/2020
Greetings Nicole,
Thank you for showcasing your Eivan's Experience with everyone: "They are worth every penny." Your appreciation for the "fabulous" photographers of the wedding you had attended has been shared with our Events Team. If you eve...
r need us, please do not hesitate to reach out to us for assistance. Thank you, Nicole, for being a friend to Eivan's!
Sincerely,
Helen A.
Eivan's Photo & Video
Photographers and videographers are independent workers. I was told they would not be the one editing any of the work they provided. Our wedding video was not edited, it’s frustrating that we had to request for it to be done. Our photographer gave little to no direction which led gaps in our photos. Evian had reached out to resolve my complaint but only to offer products that I didn’t want or paid for (in return for a positive review) Items that I had paid for, they didn’t want to review or work on. Please see the products I had paid for and how they were package and delivered to me residence.
Response from the Vendor on 10/15/2020
Nhi and Johnny,
Thank you for providing us with your feedback. We regret not being able to provide you with free or discounted products/services to avoid such a negative review from you. Our Expressions Photo & Video Package