Eivan’s has been an absolute nightmare and one of the biggest regrets of our wedding planning process.
They eagerly collected our full payment nearly a year in advance after we ch...ose them based on a specific photographer’s portfolio. Now, with our wedding approaching, that photographer is unavailable and Eivan’s expects us to accept replacements whose work is nowhere near the quality that convinced us to hand over our money.
Their response has been pathetic: delays, evasive answers, no urgency, and a management call initially pushed two weeks away. We had to repeatedly escalate the situation just to learn who was actually available. The latest replacement may be better than the first one they tried to stick us with, but the quality still does not compare to what was presented when we booked.
Eivan’s already has our money, refuses to refund it, and appears perfectly comfortable leaving us trapped weeks before our wedding. The entire experience feels like a bait-and-switch designed around one simple assumption: once they have your payment and your wedding is close enough, you will have no choice but to accept whatever they give you.
Do not be fooled by the impressive portfolios used to sell their services. Those portfolios mean absolutely nothing if Eivan’s can substitute someone with an entirely different style and then refuse to make it right. Their handling of this has been dishonest-feeling, dismissive, and completely unacceptable.
Our formal complaints have been accepted by both the BBB and Attorney General.
I regret ever giving this company a dollar. If you care about your wedding photographs, your money, or your sanity, stay as far away from Eivan’s as possible.