I trusted Elegance by Roya to assist me with picking out the most important part of my wedding day… my wedding gown! Words do not convey how mortified, upset, embarrassed and angry I was with the final results of the gown, and how this purchase... ultimately ruined the biggest day of my life.
I spent thousands of $$$ on both my dress and alterations and yet after a few min of wearing the dress, it stretched so much that it literally slipped down exposing my nipples for all to see. At every fitting I asked for reassurance that the dress wouldn’t cause issues noting that I am busty and the dress was strapless, every time I was met with “Oh no honey, this is your dress, it’s perfect.”!
I put my trust in Elegance by Roya & their professional guidance, and was reassured this was the dress for me, and I would have no problems even after spending over $1k on final alterations. NEVER did I expect to have a wedding gown stretch and fall-down exposing my entire chest!!!
I missed irreplaceable moments and suffered humiliation by standing in front of my Pastor, now husband, bridal party, and invited guests with my entire bosom exposed! I struggled to make it through the ceremony with only adjusting myself a few times, when we turned to the audience to be announced as husband and wife it should have been a moment of joy, love, and happiness and for me I was forced to lift my flowers in front of my chest as we ran out of the church with me in tears.
Thankfully I had a shawl in my possession and was able to wrap myself so that we could later take photos.
Additionally, we had to change our 1st dance and father daughter dance due to my dress issue… there went months of dance lessons and over $700 out the door on a routine we couldn’t perform. I was unable to mingle with my guests and I missed the party I spent months of planning and thousands of dollars on. My bridesmaids were ultimately able to find some elastic and decided to stitch the elastic on the dress to hold it up so I could go out and enjoy the final moments of my wedding before the event ended and guests left. As you can see in the photos attached, it was much more cleavage than should have been showing so not tasteful at all, and this also took time to stitch on causing me to miss more of my reception than I should have.
While most brides look forward to receiving their wedding photos back from the photographer, I was left forced to pay my photographer additional monies to photo shop pictures of me in my dress so that I have some type of memory of the day I actually married the man of my dreams, though I never want to see that dress again and have no desire to preserve it or turn it into a family keepsake. This dress issue has left me emotionally scarred instead of the joy of being able to look back fondly on my wedding day.
I asked that Elegance by Roya return my payment in full with the store taking back their gown to study the issue and ensure that no bride experiences this same type of situation, they refused and advised that I should have called them on my wedding day and will not stand behind their merchandise. I disagree with their decision and advise any bride looking for a remotely decent bridal shop to RUN AS FAST AS YOU CAN IN THE OTHER DIRECTION. DO NOT BUY FROM HERE.