Elegance Wedding & Evening Wear

I really wanted to give Elegance Bridal 5 stars, but I’m left feeling disappointed and honestly, a bit bamboozled. I traveled all the way from Arizona to Indiana specifically to shop with them after doing extensive research and booking an appointment for April 4th. I worked with Michele—who was absolutely amazing and deserves all her flowers. She made my “say yes” moment special, and I’ll always appreciate that. However, despite that moment, I can’t help but feel like I wasn’t appreciated like their other brides. Out of the hundreds of bridal shops I could’ve chosen, I picked Elegance. I explained upfront that I’d need to return to Arizona to make my down payment—and I kept my word, calling in without hesitation to make not one, but two payments. That said, I was told I no longer qualified for the complimentary bridal tote bag because I didn’t pay on the day I said yes. Yet their own Instagram has a pinned post saying brides receive it when they say yes—which I did. I also saw a social media post about a free Vegas trip for brides saying yes in April. When I asked about that promo, I was told it didn’t apply to me either. Since then, they’ve changed the wording of that promo to say it starts April 8th. It all just feels off—especially when I’ve gone out of my way to promote them and expected the same energy in return. Don’t get me wrong—I love my dress, and they do carry beautiful gowns. But the way everything was handled left me feeling hurt and honestly regretting saying yes. I’ll update this review if things improve when I pick up my dress, but for now, my experience has been bittersweet.