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Reviews
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2.4
out of 5.014 reviews
The driver was polite, professional, and punctual. The limo was clean, however, there were several flies which had to be ushered outside. We were also supposed to have a limo which...
could fit 10 people, but it was really only comfortable for about 7 of them. The limo company itself is far more informal with its communication.
Very personable. Arrived on time and pleasant driver. Very reasonably priced. I would definitely use this company again.
Do not use this company, vehicles are old and outdated, the limo we had was hot, air conditioning not working properly, no red carpet, very limited cheap beverages on board, planne...
d on using company all day for transportation for wedding guests, cancelled week before because found a cheaper transportation company, only used this company for two hrs for the wedding party to get from hotel to the venue, just so I wouldn't lose the 200 hundred dollar deposit. So glad I did not use them for the whole evening. Very unprofessional Steve will quote you one price but then when you talk to the girls in the office, pricing is different, very disappointed and again so glad they did not service our wedding guests for the whole evening!
DO NOT USE THIS COMPANY!!! Horrible!! We used the limo bus for our wedding party and the n we used it later to pick up some of our guests. Words can't even begin to describe the fr...
ustration I have with this company! When we called they seemed great! They told us all about the "red carpet" they do and that they provide water, soda, beer and two bottles of champagne. That is not true. We did not get the red carpet, did not get water, there was about 2 sodas and about 5 random weird beers and 1 bottle of cheap champagne. If that was the only issue we had with this company I would not be writing this review! When the limo bus arrived it was the wrong bus. My husband had told the driver that so the driver called the owner Steve. Steve was a complete jerk! He told my husband that if he didn't like the bus that he got that he can get off the bus and we can get our money back. Seriously? That's how you are going to treat someone on their wedding day? After all that, we realized that the A/C was broken! It was an 86 degrees day and we did about 3 1/2 hours of pictures outside. I was dying!! I had sweat rolling down my face and back the whole time. We had to open all the windows to get relief and with myself and the bridesmaids just getting our hair done, was not something we wanted to have to do. Once pictures were over I asked the driver if he could please get a different bus with A/C before he picked up the guest for the wedding. He said he would. Well he didn't! My guests told me when they arrived the bus was insanely hot and had trash all over it. I was told that we could leave the trash on the bus from our wedding party and it would be taken care of. How embarrassing that my guest got in a bus covered with trash. Lastly, we used the same shuttle for out after party. The driver dropped us off at a bar and he told us that he would be waiting in the parking lot. The bar closed at 1:30am. We all wanted to leave around 1:20 so we went out to the parking lot to get on the bus and he was nowhere to be found. We couldn't get a hold of him for over 10 mins, finally had to call dispatch who then had to call him to tell him to come back. 30 mins later he arrives. I completely understand that things happen that are out of peoples control but the way that all this was handled was unprofessional. I tried to speak to the owner Steve and every time I spoke he cut me off. A company that deals with anything wedding related should have exceptional customer service to help make sure the bride and grooms day is less stressful than it already is. This company was the only reason I was stressed on my wedding day! DO NOT USE THIS COMPANY!!!!!!!!!!!!!
Not a wedding review but my review should be counted if you are looking into a rental service. If I could rate this place with a zero, I absolutely would. Our driver was very nice....
However our reservation was for a town car. We were picked up in a Chevy Cobalt. The services we paid for were to include "complimentary champagne, water, and soda". Clearly Steve, the lovely *cough* individual we dealt with is unaware of the laws in PA and NY prohibiting open containers in regular sedans. Therefore we did not drink the champagne. Steve was extremely rude over the phone, his response being "we provide the champagne, whether you choose to drink it or not is your problem". I will never EVER book transport through this agency and strongly advise the same to anyone else. If you're going to pay over $200 for transportation and be picked up in a dingy Chevy, may aw well call an Uber.
If I could give them ZERO stars I would! This place is absolutely HORRIBLE!!! I paid almost $1500 for a trolley for my wedding which BROKE DOWN trying to get people back to the ho...
tel and I had to have one of my guest's tow them up the hill to get running! The company offered me $100 back!! This place has horrible customer service, I feel bad for the office people that have to deal with such a lousy company and boss for that matter who wouldn't even talk to me on the phone. I would NEVER use this place EVER again!!! BEWARE!!
Elegant Arrivals was able to increase our transportation the week of our wedding when we realized we would be transporting more guests than expected. Affordable and reliable!
If I could give a lower rating I would. The limos are dirty and broken. They run a scam and charge you for a larger limo and then send a smaller one. The owner is ignorant and take...
s no responsibility. Many other brides have bigger horror stories.
Do yourself a favor and don't ruin your big day by employing this company. The smell on the limo made myself and others sick. When we called to complain, we were brushed off withou...
t consideration. It was enough that our wedding party and guests couldn't speak as everyone was covering their mouths and holding their noses. GROSS! NEVER again!
We used Elegant Arrivals for both my Bachelorette party and our wedding. We were drawn by there low prices, but in the end you really do get what you pay for!
The first limo expe...
rience was truly terrible...our driver was rushing us even though it didn't affect his time or payment, got pulled over not 15 minutes into our trip for going the wrong way on a 1-way street, the speakers in the limo did not work, there was a cooler on the floor with cheap beer which leaked ice and water all over the carpet soaking our shoes and bags, and the driver was worst of all--incredibly unprofessional! He kept butting in on our conversations, needed addresses and directions even though we had given him that information ahead of time, didn't pack a cell phone charger and came and found us in one of the bars to see if we had one otherwise we would not be able to reach him when we were ready to leave, and was an awful driver!
The second occasion (our wedding) went more smoothly, but after the first incident and all the awful stories I had heard from others who had used Elegant Arrivals, I was so worried leading up to it that we would have a similar experience--but we had already paid part of the money! This limo was in better condition and the driver was better, but it still didn't go off without a hitch. At the end of the reception we were running a little late and he informed us that at 11:30 his time was up, even if that meant dropping us off on the side of the road!
I will NEVER recommend this company to anyone I know, and will never use them again!
Elegant Arrivals was really great at communicating and getting back to us with every question we had. We did not have that same experience with other limo companies, so this is a h...
uge plus! The driver was also extremely friendly and sweet. The only mishap the day of the wedding had to do with the limo itself. We had originally reserved a white, stretch limo for our wedding. That is typically what you get for a wedding, something white. Anyways, a few hours before the ceremony, the driver of the limo called me up and stated that the white, stretch limo had broken down. Apparently, they only have one. So, they had propsed giving us a party bus in place of it and not charging us anything additional. While it was very nice of them and of course I was not about to get upset over something as little as that, I just wanted to get there, it still would have been nice to have a white limo take us to the ceremony. We did not take any pictures getting in and out of the party bus.
We were extremely disappointed in the limo service and their disorganization. They did show up for pickup on time, and the limo was nice inside and out. But the driver (Ken Z) made...
wrong turns and was not very presentable (long shaggy hair, a bit of a hippy). After the ceremony, the entire wedding party entered the limo on our own, at the scheduled time of departure, and the driver was NOWHERE to be found. We had to call his cellphone to ask him to come back to the limo so that we could get back to the reception site in time for photos.
I think we would have been more upset about some of these things if our drive was going to be any longer. We only had to be taken less than 10 miles down the road so it was all just 'tolerable' and we laughed it off. But for anyone that actually wants good service and a presentable driver who doesn't make you feel like you are 'overdressed' for your own wedding, I would not recommend this company for brides.
It was the most fun, driver was nice & helpful with getting me in & out of the limo-bus with my dress.
It only cost $300.00 They were on time and very friendly.;The limo was supposed to fit 10 people but it was a VERY tight fit. It was also very hot.
Contact
4136 Nazareth Pike, Bethlehem, PA
Elegant Arrivals