We planned a wedding June 2024 at the Logan hotel with the Elegant Events Planning Team. We engaged them after we had booked a venue, caterer, and deejay. We engaged with the main ...planner Donielle for the event and signed a contract with them October 2023. We had monthly meetings with Donielle. Overall, I would recommend getting greater clarity than we did on their services and planning style to ensure it aligns with yours.
For transparency with the vendor, we shared the feedback below directly with the team prior to posting.
1. We appreciated the connections to the vendors: the henna artist, hair & makeup team, stationary, florist - they were all great.
2. We really appreciated the planner team walking us through a checklist on our monthly meetings - and giving us guidance on when things needed to be done.
3. Through the initial planning, we felt at times that we had to repeat the same items many times. For example: 1. We shared we were having a Friday night event many times, but it was not noted. 2. We shared we were not doing a Baraat many times 3. The planner shared a few times that we can get parents involved in helping us, when we had advised of my mom’s stroke and her inability to do so (and was a sensitive topic for me)
4. A deeper understanding on what our planning package entails up front would be helpful. We thought it was more of a full planning service, rather than more of a coordinator.
5. The day of planner wasn’t brought in until the last month or two. We had no understanding that the person we had been speaking to for the last 6+ months would not be on site with us
6. The planner in the last week reached out to the priest directly via phone. Because I was doing all the coordinating with the priest, he had emailed me back directly and not cc’ed the planner. It was challenging to have the planner reach out, give them unconfirmed info on who would be his main POC today, and have to go correct it.
7. The day of planner team was not very helpful.
- My family played a large part in directing where people should come in and out of
- We had confirmed that we would process from the the library and the planner set up procession to be from the board room
- Both the bridal party and grooms party were confused about lining up and walking down the aisle, and there was minimal direction from the planner team. My family ended up organizing where the groom was going to process and recess.
- The bridal party got stuck outside (because the door locks behind them), before they were supposed to walk down the aisle, and the planner did not give them great guidance on if they were ready to go, so they just waited, and were worried without any queues given
- We had confirmed the recession would be to the library - and had requested the library to be cleaned up (and will be providing this feedback to the venue as well). The library was not cleaned up.
- The priest was taken to the wrong room to sign the marriage certificate, despite our plan. The wedding photos were delayed significantly.
- The florist team had started dismantling the flowers on the mandap BEFORE the photos on the mandap were taken
- There was no planner helping with the organizing of the family photos on the mandap (Or if they were, it was ineffective!)
- I lost my key card at some point, and I had requested that a planner help find the key card in the room so we can go take pictures, however she said she was unable to do so (to be clear I was NOT asking her to go down to the Logan Hotel team and get a new key card). She didn’t look for the keycard, and then one of my bridesmaids went to the front desk and got a new one for me.