We had problems with Elena from the start regarding communication, but I told myself it would be ok. I had to contact her every week for 2 months, including paying in full a month and a half early, to get sample photos sent to me for the bridesmaid bouquets. I know not all florists do samples, but I had specifically requested them at booking and was promised them because my grandma was doing my bouquet as a gift whereas I was ordering bridesmaid ones, and I wanted to make sure they would go together. When we finally did get sample pictures, it took a couple iterations and edits but we were able to get to a final sample we agreed on. The problem then came on the day of the wedding. Elena was supposed to arrive at 10 am with the flowers, 11 am came around and still no flowers. We tried calling and texting her for almost an hour, even had my coordinator on the line calling for a backup florist just in case, and nothing. When she finally did answer sometime after noon, the first thing she asked was what was the absolute latest she could show up. Considering we were starting first look and pictures at 1 PM and still had to finish the decor that she had, this was absolutely unacceptable. When the florist did finally arrive, she sent a driver instead of herself, we had to install our own arch flowers which my aunt had to put back together and add more flowers (the florist foam wasn’t wet, pieces were falling out) and we barely made it in time for pictures. On top of this, she sent multiple things wrong for the order. We were supposed to get a flower crown for the flower girl, got a small bouquet instead she could not carry with her basket and petals. I told her numerous times my grandma was making the bridal bouquet, and she still sent one. Our coordinator called her and read her the riot act for not showing up, and Elena promised a full refund. We still have not seen that refund after 2 weeks, and were told by her that she had 2 refunds that week due to “timing miscalculation”. If she completes the refund, I may consider adding a star. The flowers she sent bouquet wise weren’t awful, and they did eventually show up, but it was just completely unprofessional how it was handled and the flowers did need bolstered with flowers of our own. I was lucky I had an army of florist family able to make it work and our day turned out beautifully, but no bride deserves that stress on their wedding day. I think Elena is essentially a good florist with good taste who has potential to do amazing weddings, I really do, but unfortunately you REALLY have to hound her for communication and to make sure everything turns out right.