Elevated Media

g when I was told there were delays, but communication has been inconsistent and there has been no clear timeline or resolution since then. What is especially concerning is that, after looking into it further, I found that multiple other clients have reported very similar experiences regarding missed deadlines and lack of communication. This does not appear to be an isolated situation. At this point, I am no longer asking for completed edits, I am simply requesting access to my raw footage so I can move forward. Based on both my experience and the consistent pattern reflected in other reviews, I would not recommend this business to absolutely anyone.

him about package options, we selected the “Summit Package,” which included two videographers for up to 9 hours, a 1-minute trailer film, an 8–10 minute highlight film, a full feature film, ceremony and speeches video, raw footage, drone footage, professional audio, and delivery within 180 days. Unfortunately, our experience did not match what was promised. On the day of our wedding, Rob arrived alone, even though our package clearly included two videographers. We didn’t address it at the time because it was our wedding day and we were focused on everything else going on. He stayed for the agreed-upon hours, but our bridal dance was not captured on film, which was extremely disappointing. To his credit, Rob was pleasant and easy to work with during the wedding day itself. However, the issues continued after the wedding. We received our 1-minute cinematic trailer on November 26, 2025, which was 165 days after our wedding. On December 2, 2025, we received an email saying our wedding film was ready, but when we tried to access it, nothing had been uploaded. Rob said there was a delay with uploading. We made multiple attempts to contact him by email but received no response. When we called, the phone went straight to voicemail. However, he would respond to text messages, saying he was in the hospital with his dad. We were understanding of his situation and gave him time. Weeks went by with no updates and no uploads. After months of emailing and asking for the films we were promised, we eventually received the highlight film, ceremony video, and speeches. In February, I asked Rob why only one videographer attended our wedding and why we never received the full feature film, which was included in the Summit Package we paid for. He told us that he had changed the Summit Package to only one videographer, but that change happened after our wedding. He said he would send us a refund for the second videographer and mail us a check. That conversation happened at the beginning of February, and we still have not received the refund check. Overall, this experience was very disappointing and frustrating. We paid for a package that was not delivered as promised, communication was extremely poor, and key moments that were important to us like our bridal dance were never filmed. Because of these issues, I would not recommend Rob Alta or Elevated Media for wedding videography. This was the last part of our wedding memories we were looking forward to receiving, and unfortunately it turned into a very upsetting experience.

r us, our families, and our wedding party.

autiful videos for friends of ours, our experience since the wedding has been disappointing and frustrating. Our contract stated that the typical turnaround time was 90 days, but could take up to 180 days during peak season. It also clearly stated that any delays would be communicated “at minimum 1 day prior to the final delivery date.” That deadline was June 19, 2025. By June 22, we still hadn’t heard anything, so I emailed Rob. He replied quickly, explaining he had been dealing with a family issue since December and was working to catch up, saying he would check with his editors and follow up. By July 26, he still had not sent any update. I sent a follow up email that day which went unanswered. On July 30, Rob posted a video to Elevated Media’s Instagram from a wedding that took place on May 31, 2025. At that point, it was clear that newer weddings were being prioritized over our past due video and he was no longer “catching up” I sent a third email on the morning of August 2 (223 days post-wedding), stating that if we didn’t receive our video immediately, I would be filing a complaint with the WV Attorney General’s Consumer Protection Division. He responded immediately with just, “Did you not receive the videos?” I said aside from his single June 22 email, we’d received nothing. He replied that the video was finished & he would send a new link “later today.” I told him we looked forward to receiving it by 1pm since it was finished. No response. No link. At 8pm, I emailed again, saying that while I’d rather have the video, I was requesting a full refund. Rob responded that he was “at a wedding” and couldn’t upload it from his phone. He claimed the video had been sent “days ago,” but I checked every inbox & spam folder. He’d sent nothing. He finally sent a link around 9pm. When I downloaded the file, the timestamp showed it was created Friday, August 1 at 5:18pm, proving it was not sent days prior as he claimed. I replied saying that we expected a partial refund due to the late delivery, lack of communication, and breach of contract terms. He never responded. On August 4, I sent a certified letter requesting the partial refund & included an external hard drive per our contract terms to receive the raw footage. As of now, it’s sitting in his P.O. Box, unclaimed. I felt bad at first posting something like this, but after doing some digging, it turns out there are MANY other couples he’s done this to. Rob has removed Elevated Media from Google Business, disabled Facebook reviews, and is not registered with the BBB. That speaks volumes. While the video itself was fine, the experience of getting it was stressful and unprofessional. Communication was poor, deadlines were ignored, and accountability was nonexistent. Rob Atha failed to honor his contract, and I would not recommend hiring him.

nset photos/videos and Mike insisted we go out and I’m so glad he did, it was absolutely stunning. They were genuinely so wonderful to work with I can’t recommend them enough.

ell it’s going to be amazing! Rob and his team were very communicative and professional leading up to the day. On the day of, they were very fun to work with! They were also creative with their angles and came up with really unique shots. They were there for the whole day to capture every moment and made sure everyone everyone was mic’d up well before they needed to capture our voices. They were also very reasonably priced for the beauty of their art! I can’t wait to have this keepsake to look back on. I would recommend them to any bride! They were a 12/10

again.

emony and take it all in after the rush of the day was over, and so we could have video of ourselves and loved ones to show future generations. Rob understood these two objectives 100%. Filming the day of was easy - Rob did a great job of not rushing us but still capturing all the moments. He also collaborated great with our photographer - I didn’t realize going into it that photo and video have some key differences on what can or can’t be edited, so they worked together to ensure all shots were set up to come out well in both medias. With our package we received a 3 min highlight reel and 45 minute edit of the ceremony and reception. The music, visual, and audio is impeccable - I am so happy to have our reception speeches on film for years to come! We were so impressed with the audio and video that we also upgraded to get the raw footage from the day - not all videographers provide this and I am so happy to have hours of our loved ones captured on film Thank you so much Rob for capturing our memories - we plan to one day show these films to our children and grandchildren and will be sure to tell them that you are the one that gave us these memories!

e Photography) and helped assist with our timeline going as planned as possible. Rob got our video back to us less than a month later and was willing to make sure that it was exactly what we wanted. He made a change in just a few days time and we have received so many comments from friends and family members stating that it is the best wedding video they have ever seen. Thank you so much to Elevated Media for capturing a memorable video we know we will cherish for a lifetime!

. She passed away in September, the day before our original wedding date, and our wedding planner let all of our vendors know that wedding was canceled, even sending them my contact information to reach out to me. After that I never heard another word from Elevated Media. I know they're not legally obligated to refund me or even reach out to me, but to not hear anything from them was disappointing and eye-opening. Then, after being given a bad review 6 months later, the owner blamed me for not requesting a refund (like I should have to request a refund for services they didn’t perform) and asked me if a “partial refund” would make the bad reviews go away, which was just insulting. I can’t speak to the quality of their work, but their customer service and basic human empathy are severely lacking.

exceptional job at capturing our special day. We cannot express how thrilled we are with the whole process and how beautiful our wedding film turned out. 10/10 recommend!

ty was excellent! His team that worked with us on our wedding day were so friendly, didn't make any shots/clips feel awkward and I wish we could do it again. The video we got back made us so teary...it is so delightful. They really highlighted so much of what was a beautiful day and so special to us. Thank you Elevated Media!

mana for our videographers and they were both so professional and so sweet. He was so creative with his work also! Highly recommend!

ms to arrive and got ahead of detail shots and drone footage. They helped me stay calm throughout the day too. We got our video back well within the contract timeframe too. It is absolutely stunning and we are so excited.

arrive early and familiarize themselves with the resort to make sure to capture the best footage possible. They worked alongside all our other vendors flawlessly and made us feel super comfortable in front of the camera. We received both our wedding trailer and highlight film and could not be happier with the outcome. They perfectly captured the beauty, emotion and fun of our special day. We will cherish these videos for the rest of our lives! We are so happy we chose to invest in hiring a videographer to remember our day forever. Thank you Elevated Media!!!

l job capturing our special day. I would highly recommend Elevated Media!

and the video came out perfectly. Highly recommend using them!

re perfect and so beautifully done. I could not suggest someone better. We had another videographer before them that really had me in a bind and worrying about our wedding day. After finding Rob and his team, there were no worries about our day going perfectly!

of the best memories were captured and the quality of the video was impeccable! I would highly recommend working a videographer into your wedding budget and you can not go wrong with Elevated Media! They were worth every penny.

to “relive” that special day. We highly recommend Elevated Media!

of. They also coordinated with our photographers to make sure they weren't in each others shots. They had great attitudes and filmed all the special moments we wanted captured. The day of the wedding they also showed up early to get detail shots of the dress, tux, and wedding venue. They also made sure to capture all of the ceremony and the special moments of the reception we had requested. The finished film turned out great!! It was like watching a movie of our special day! Rob put together the video perfectly! You could tell that he spent a lot of time working on it and making sure that all the clips fit together perfectly and all our special moments made it into the videos. The background music that he used was perfect and made the video so fun to watch. He also made sure that all the detail shots of the rings, invitations, reception and ceremony decorations and details were all featured perfectly as well. Watching his final video of our day took me back and allowed me to relive it all over again!! I 100% recommend Elevated Media as your wedding videographers. They are genuinely great people that produce high quality videos. Loved having them as our videographers!

g, and we were not disappointed! The videos are absolutely perfect. Stop looking at other videographers or deciding if it’s worth it, book Elevated Media!

ally cry happy tears every time I watch our wedding video! It’s amazing! If you are on the fence about getting a videographer, DO IT! Hire these guys! They’re amazingly talented!

Elizabeth. Rob did her wedding videography and I seen the wedding video she shared on her socials. I watched it out of curiosity and I'm so glad I did. It changed my whole mind about getting a videographer. Rob is so easy to work with. His system is so amazing. He is super organized and coordinated very well with my Coordinator. He came all the way from West Virginia to our wedding here in Virginia Beach, Virginia. I am more then grateful for that. He went above and beyond, especially on the day of the wedding. He is funny and has an awesome personality. I would recommend Elevated Media 1000% To start off, I wasn't planning on getting a videographer for our wedding. I didn't feel like I needed one. I found out about Rob and Elevated Media through my wedding coordinator, Elizabeth. Rob did her wedding videography and I seen the wedding video she shared on her socials. I watched it out of curiosity and I'm so glad I did. It changed my whole mind about getting a videographer. Rob is so easy to work with. His system is so amazing. He is super organized and coordinated very well with my Coordinator. He came all the way from West Virginia to our wedding here in Virginia Beach, Virginia. I am more then grateful for that. He went above and beyond, especially on the day of the wedding. He is funny and has an awesome personality. I would recommend Elevated Media 1000%

’t say enough good things about our experience with Elevated Media. I highly recommend them.

wedding video was also beautiful. He pulled all the important memories out of the rush of that day. he slowed it down and made it the perfect time capsule for my family to enjoy.

with a camera in the bride's face... NOT THESE FOLK!!! Very professional. Very respectful of the sacredness of the ceremony. Very accommodating to our wishes. Wonderful to work with. Elevated Media came very highly recommended. We know why!! If you are looking for a professional and spectacular experience book Elevated Media!

ll with my photographer, also. He was very friendly and represents the team so well, he was also very creative in the ways in which he captured every little detail of our day. I haven’t even seen our video yet to know it will be absolutely amazing and I will always have the video to look back on the best day of my life. I am so happy to have had Mike there for the most important day of my life!!

aptured on film to watch for years to come. Receiving my wedding film back was so emotional and I cannot brag enough about how amazing the video turned out! The crew was so kind and the process of booking was so easy! I highly recommend Elevated Media to any Bride!

aphy. It's no wonder that they do. These guys are top notch. I have seen their finished product for several of of our mutual bridal clients and their work is worth every penny they ask for. Maybe more.

tation with Rob and booked for her wedding day.  On her wedding day we met Jaret and his wife we had an absolute blast with them.  Jaret is a extremely talented videographer.  After her wedding and seeing her trailer, we contacted Rob because it was absolutely beautiful.  Knowing our wedding was two months out the feasibility of having them shoot our wedding we thought would be slim.  Rob called that night to talk through the packages and what would best suit our desires.  We booked and signed the contract the next day.  On our wedding day we got to meet Chris and Jared and absolutely loved having them a part of our day.  They both are extremely talented and our trailer is breathtaking.  I promise you will not regret chosing Elevated Media for your wedding day.  One of the best decisions we made!

nitely exceeded our expectations!

ed every one of my expectations both on the day of the wedding and when we got our film back! It is amazing and is the perfect reflection of the day... I have watched it so many times in the last week and can't help but smile/tear up every single time. They are excellent at what they do and the final product is beautiful! We will cherish is for the rest of our lives... Look no further than Elevated Media!

hem, they are the best! They even created a film trailer for us as a sneak peak!

as understanding and helpful throughout the whole process of working with him! I highly recommend him!

reat work and have fast results!

answer my questions thoroughly. His services were exceptional, personality was great, easy going, and provided suggestions on poses. Rob and his team were prepared for the big day. The point is that we would hire Rob as our videographer again! We especially loved his drone effects. You will be more than satisfied with his services. Hire him for your wedding!

herwise missed out on! Their prices are wonderful considering everything you get and the quality is amazing. So glad I did this! My video is one of a kind!