Firstly, I'd like to say that the band musically sounded great. They know what they're doing in that aspect, and clearly many people have had good experiences with them. Our hopes ...were very high for our wedding. People at the wedding really enjoyed the band so that's a good thing.
Unfortunately, similar to a previous review I read, we had severe issues logistically with them.
From the beginning, they were very hard to communicate with. Tough to get in touch with them, tough to understand what the different packages the offer were, etc. It took us a long time to even book them just from lack of communication.
The thing that was most disappointing, was that I had a very specific song to walk down the aisle to. It was a spotify song that they said they could just play as everyone walked down. I had literally dreamed about walking down to this song for years and it meant a lot to me. When I eventually got out there, ready to walk down the aisle, they were playing the wrong song. Granted, the song I chose, had a similar name to the one they played, but considering this is literally their job and a wedding is a huge deal to people, I would have assumed they would double check that they actually had the correct song playing. It was EXTREMELY disappointing and completely took away from the moment that was supposed to be such a magical one. Considering this happened to another couple for their first dance song (review below), that is extremely upsetting that this has happened more than once to couples.
Prior to the wedding, they have you fill out an entire event schedule and information about what songs you do and do not want played. It took hours to write all this out and they seemed to totally disregard this. They played songs we did not want played, and they literally played probably 4 songs on our play list. I had "must play" written next to songs that were never played, either on spotify or by the band, until I had to have the planner ask them to play a couple of them before nights end. Also, I had written that the garter would only be tossed and not taken off, but the lead singer made it EXTREMELY awkward when she announced out loud for me to take it off "because its my wedding night" . I had to run over to her multiple times to say no, he already has it and he is not taking it off. She just literally did not listen to me.
I did make phone calls the week after and they were apologetic and refunded us a fraction of the cost. However, these are moments you don't get back and I do not want this to happen to anyone else. It's clearly upsetting when you spend that much money, time, and hope that it will turn out well.
I am not saying to not go with them, because like I said, they sounded great and people enjoyed them. I would just be VERY clear with them and layout every intention with them so they get it right.