DO NOT HIRE!!!!!!!!!! Read our review first. Too much goes into your wedding day to risk it on these things. Absolutely could not recommend a company or service less.
We hired Enchanted after being a part of 3 other weddings who had used them ...with positive experiences and results. We got their biggest package: Photo, Video, DJ, and Photobooth.
The photographer did our engagement shoot and ignored all of our requests and what we asked for in terms of style. We asked for changes on the wedding day, they were complete ignored. We found out later the photographer was not kind to the bridal party and the parents of the bridge and groom.
The DJ was atrocious. We had pre-planned everything with him over and over, and come wedding day, like the photographer he ignored all of our requests. He played songs on our DO NOT PLAY list and didn't play anything on our playlist. We gave this guy the easiest job we sent him a 10 hour playlist of songs and told him to essentially just hit shuffle, and he didnt. We had to send someone up to him in the middle of the wedding to ask that he play the songs we requested. To make things worse, we had a last dance planned after the reception. Once everyone cleared out to the after party, we wanted to have a final dance to ourselves in the empty space, something a little more intimate. Unfortunately, the DJ stopped playing 15 minutes early, so there was no after party the guests were able to go to. We finally ask him like hey you remembered the last dance right? and he scoffs and goes "well I'm packing up so you've got 5 minutes". What was supposed to be the most special night of our lives, he completely took away from.
What's most frustrating though is the support I received afterwards. I contacted Enchanted and I told them like hey listen we're not really the type for bad reviews but this was egregious. The photos came out washed out, our big family group photos were ruined, and all the issues with a DJ, we really think this needs to be addressed, and their response was basically "sorry you didn't like the job they did, but they still did a job", and offered us 10 extra pages in a photo booth. We went back and forth with them and they went out of their way to discredit everything we said. Weddings are a once in a lifetime event and because of Enchanted, we enjoyed ours significantly less than we would've if we hired someone else. Take our advice and go with someone else.
The good: The videographer did a great job. The secondary photographer was very good and we paid her extra on the spot to stay and salvage the job the inital photographer was doing.