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11/18/24
Amazing view of NY from the lobby and from our room on the highest floor.
The room was super quiet on the highest floor
We appreciate the expresso coffee machine in the room
The housekeeping Team delivered an excellent service everyday 👏👏👏...
👏👏
The location is ideal to visit NY .. the boat station is in front of the Hotel.
The breakfast is good on morning at the restaurant.
The staff everywhere in the hotel is friendly!
11/18/24
We got the room on the city side and it was nice. Staff was extremely friendly. Price is good. Hotel itself and it's room are modern and nice...Only improvement I'd suggest to management is, considering there is an upcharge for selecting the ci...
ty side room, it be nice if the windows that we look out of was actually clean.. it was very dirty.
12/08/24
I booked this hotel with my Marriot free night as part of my ambassador elite rewards and was disappointed that my early check in was not honored. I saw over a dozen people receive room keys waiting in the lobby but they apparently did not have...
a room available for me. While the view and amenities are nice, it was a disappointing start to my vacation especially at my level of membership.
12/10/24
I paid and booked for a skyline view of NY only to be told by the front desk employee (Tyreek) that it wasn't available when I checked in. The room was $750!!!! The general nonchalant attitude of the front desk employee was disappointing. Inst...
ead of trying to fix it or offer an upgrade, he offered a free breakfast the next morning (which wasn't free, rather a $50 credit). Further, after he saw I was visibly upset about the issue, he offered a $40 bar credit (which was a wash since each drink was $20). The offers weren't enough to make up for the blunder the hotel made by overbook skyline view rooms. I asked why they didn't contact me ahead of time to which he replied they called(they didn't). I asked to be comped another night to which he said he doesn't think that will be possible.
Later on that night I went to grab the drinks at the bar and the bartender was all over the place, he spilled my drink on the first try. When I entered the room the view was TERRIBLE. The view was of the tunnel and the cliffs behind the hotel.
The next morning for breakfast my wife and I waited 20 minutes just our order to be taken. Our food didn't come out for another 30 minutes. No utensils were provided.
I had high hopes for this hotel and planned a special night for my wife only for it to go downhill at check in. Just the overall attitude of the employees was disappointing and I'm not sure I would be back. I hope this helps others looking at this hotel.
7/26/24
The worst experience I have ever had in hotel stay during last 10 years. Front desk person, Jennifer, was so rude and impolite.
When I got to the hotel and wanted to check in and paid deposit, I noticed about the parking fee and I changed my m...
ind. I didn’t go to the room. I asked Jennifer that if I cancel my reservation, do I get full refund? She said clearly “ YES”. She said just contact your credit card and you will be reimbursed the full amount as I booked through chase travel.
I left the hotel and booked another hotel. Then I contacted my credit card. They called the hotel and told me that Jennifer denied the reimbursement. I called the hotel, couldn’t reach her.
I went to the hotel in person, saw Jennifer, she said we are fine with full refund!! I called the Chase travel again and brought them to the line. Now, Jennifer said “ I didn’t say about full refund”!! I was so shocked! How is that possible!!!!???
She was talking to me so rude and I asked for her manager. Manager came in and agreed for 1 day reimbursement -:)
I said NO! They didn’t accept. And when I told them that I will call police because I feel I got rubbed at this property. Then they agreed to refund 2 nights.
Very bad experience, just ruined my whole day as I was with my family. Just try to avoid them. Not worth it.
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