EnVue, Autograph Collection

👏👏 The location is ideal to visit NY .. the boat station is in front of the Hotel. The breakfast is good on morning at the restaurant. The staff everywhere in the hotel is friendly!

ty side room, it be nice if the windows that we look out of was actually clean.. it was very dirty.

a room available for me. While the view and amenities are nice, it was a disappointing start to my vacation especially at my level of membership.

ead of trying to fix it or offer an upgrade, he offered a free breakfast the next morning (which wasn't free, rather a $50 credit). Further, after he saw I was visibly upset about the issue, he offered a $40 bar credit (which was a wash since each drink was $20). The offers weren't enough to make up for the blunder the hotel made by overbook skyline view rooms. I asked why they didn't contact me ahead of time to which he replied they called(they didn't). I asked to be comped another night to which he said he doesn't think that will be possible. Later on that night I went to grab the drinks at the bar and the bartender was all over the place, he spilled my drink on the first try. When I entered the room the view was TERRIBLE. The view was of the tunnel and the cliffs behind the hotel. The next morning for breakfast my wife and I waited 20 minutes just our order to be taken. Our food didn't come out for another 30 minutes. No utensils were provided. I had high hopes for this hotel and planned a special night for my wife only for it to go downhill at check in. Just the overall attitude of the employees was disappointing and I'm not sure I would be back. I hope this helps others looking at this hotel.

ind. I didn’t go to the room. I asked Jennifer that if I cancel my reservation, do I get full refund? She said clearly “ YES”. She said just contact your credit card and you will be reimbursed the full amount as I booked through chase travel. I left the hotel and booked another hotel. Then I contacted my credit card. They called the hotel and told me that Jennifer denied the reimbursement. I called the hotel, couldn’t reach her. I went to the hotel in person, saw Jennifer, she said we are fine with full refund!! I called the Chase travel again and brought them to the line. Now, Jennifer said “ I didn’t say about full refund”!! I was so shocked! How is that possible!!!!??? She was talking to me so rude and I asked for her manager. Manager came in and agreed for 1 day reimbursement -:) I said NO! They didn’t accept. And when I told them that I will call police because I feel I got rubbed at this property. Then they agreed to refund 2 nights. Very bad experience, just ruined my whole day as I was with my family. Just try to avoid them. Not worth it.