Overall we are pretty happy with Essence for our wedding photography, videography, and photo booth. The online portal was super helpful for communication of things before the wedding-we loved that. We loved our photographer Eric (secondary phot...ographer was Lauren) and our videographer Dave. They were super great and fun to work with and they meshed very well with our families and wedding party. Everyone talked about how warm and awesome Eric was at our reception. They truly were awesome guys to work with and have be a part of our wedding day. The photo booth was great overall, as well. In terms of our pictures, we were happy with them for the most part. There was some poor lighting in some of them that disappointed us a little, and we wish there were more pictures of my husband and me close up, faces close together, veil in the wind, etc. Nevertheless we have at least 15-20 pictures of us that we do love. Since we were pressed for time at certain points throughout the day, I wish Eric would have tried to do less creative shots with us and the bridal party (one on a set of stairs where less than half could be seen) and focused on a few more traditional and timeless photos. Again, we do have some awesome shots of us with our bridal party that we truly do love. There were not as many detail shots as we would’ve liked from our reception, but fortunately screen grabs of the room from our video were able to be converted into pictures, which was great. Overall, we absolutely loved working with Eric and we got some pictures that we truly love, but there were certain kinds of pictures we wish he would’ve gotten/taken. Kathy, their photo editor, was AWESOME to work with. She edited any photo I wanted and did them very quickly. She was super flexible with me and which pictures I wanted edited. In terms of videography, overall we were not super impressed. I did not understand in our consultation that they could not provide the level/quality of videography I was looking for, so we had to go through a lot of edits with our video in order for it to get to where we are satisfied with it. It was a lot of stationary and standstill footage, rather than cinematic and creative footage. I didn’t understand this before signing our contract, but after talking with their sales associate Chris I understood more that what they charged us was a fair quality of what we got. Kuni, the video editor, was also very awesome to work with. He was very accommodating and did whatever he could to edit our video to our liking. While we were not blown away by our video or super ecstatic with our photos, the customer service of Essence is fantastic. They are extremely helpful, flexible, and available whenever you need them. We were lucky to have a company who worked so hard to please us and make us happy.