Events @ the Foundry

otential to be wonderful. I reached out 9/30/25- it’s now December. “Dear Molly, I am writing to formally express my disappointment with the handling of my recent wedding at the Foundry. Unfortunately, my experience fell far below the standards I was promised and expected, largely due to the lack of professionalism and preparation from your event coordinator, Michael. From the very beginning, communication with him was a constant struggle. I found myself having to manage and confirm details that should have been handled by the coordinator. For the day itself, I even had to hire someone from my own team to ensure things ran smoothly because I could not rely on Michael to execute. There were also several glaring oversights: He was unaware that trains pass the venue, which directly disrupted the ceremony schedule. When we asked him if he knew the train schedule, during our walk through (two days before the wedding) he told us he wasn’t aware of any trains, as a train was literally passing by LOL The top of our wedding cake was ruined under his supervision. (Pictures attached) He knew we were interested in the courtyard specifically because of its handicap accessibility, but failed to mention that only part of it was truly accessible due to the multiple levels. Since we signed the contract in winter, we weren’t able to properly view the courtyard ahead of time—this was a huge oversight. Our hotel suite was not inspected before check-in and was in unacceptable condition—dated, with broken handles, exposed TV cords dangling, visible bug traps, and no stay-over service provided during our stay (our wedding night) We didn’t end up staying the night of our wedding, we packed up our belongings and left (Pictures attached) I want to be clear: I am about as easy-going as it gets. I’ve worked in catering sales myself, and for the past 10+ years I’ve been in hospitality management. I understand how events work, and I can honestly say Michael’s work is sloppy and unacceptable for someone in his role. It was only after I had signed the contract that I became aware of Michael’s poor reputation, which sadly proved to be true. His lack of attention, care, and professionalism significantly impacted what should have been a flawless and joyful occasion. That being said, I want to acknowledge the bright spot of the experience: the catering staff who actually worked the event. They were kind, efficient, and fantastic. I’m especially bummed I didn’t get the name of the young man with the glasses—he was an absolute star and deserves recognition for his professionalism and service. Given the gravity of these issues, I feel it is important that this complaint is taken seriously. I expect a formal response, as well as an explanation of how these matters will be addressed to prevent other couples from going through the same experience, and how this will be corrected. I trusted your venue with one of the most important days of my life, and I left feeling disappointed and let down. I look forward to your timely response.”