Unfortunately, our experience with Adelle as our wedding planner was extremely disappointing. We understand that no wedding is perfect and that unexpected things can happen. What m...ade this experience especially upsetting, however, was that many of the issues involved details we had specifically discussed, approved, provided photo references for, and paid for.
Throughout the planning process, we often found Adelle’s communication style unnecessarily aggressive and difficult to navigate. At one point, we had to explain that my wife is autistic and ask that she communicate with her more gently. Despite this, when my wife raised concerns or asked questions, she was repeatedly given attitude and even told to “focus on what matters”. It made her incredibly uncomfortable from the jump in this entire processs. Despite hours of meetings and repeatedly discussing our vision, she appeared overwhelmed when it came time to execute it. Nearly every major piece of décor we had carefully planned was executed incorrectly. Items were placed in the wrong locations, our chairs and families were seated on the wrong sides, napkins were not laid out as agreed.
The weather was also slightly windy that day, yet there appeared to be no plan or preparation to secure the décor. There were no weights, sticky tack, or even markers available to properly place items on the grass. These are basic setup considerations that we expected a professional wedding planner to anticipate. We also had several issues with the décor rentals. Some items looked substantially different from the photographs shown on our invoices and used as references when we approved them. Décor we personally provided was returned broken, and rental items were left behind on the venue property.
Another major issue was the lack of coordination throughout the evening. The entire night ran behind schedule, and we did not feel that anyone was effectively managing the timeline or keeping things moving. Instead, we felt constantly rushed from one part of the evening to the next. We saw Adelle shortly after the ceremony and barely saw her again until she was leaving. For a service specifically intended to coordinate our wedding, that was extremely disappointing.
There was also an agreed-upon plan for our family members to take our décor home at the end of the night, but that did not happen. Instead, we were left dealing with it early the following morning, adding stress to an already difficult experience.
The most heartbreaking part was seeing my wife come home after her wedding unable to stop crying because she felt that her wedding had been ruined. This was supposed to be one of the most meaningful days of our lives. We trusted our planner to take the plans we had carefully made and help bring them to life. Instead, we were left feeling as though many of the details we had spent months discussing simply did not matter.
We are not expecting perfection from a wedding planner, and we understand that things can go wrong. What we did expect was communication, professionalism, attention to agreed-upon details, and someone who would advocate for our vision when problems arose. Unfortunately, we did not receive that.
If you are a couple who has a very specific vision and expects your planner to execute that vision accurately, we would strongly recommend looking elsewhere. Our experience was that Adelle was much better at assuring us that she understood our vision than she was at actually bringing it to life.