Excel Design Group

We had an awful experience with Excel Design Group, and 3 months later our issues have still yet to be resolved by the company (They will not return calls or email). Like the other reviewers, we had the same issues trying to get in contact with Jo Ann. Before our wedding, a final contract was never provided with changes that had been made to our event order. We could not get in contact with anyone from Excel via phone or Email for the 2 weeks leading up to our wedding, and were concerned that she would even show up. They finally sent a message to our venue (never to us), with confirmation that would be coming. We had to send three different checks to cover what we had to assume were the charges, worried if we didn’t pay no linens would show up. Our chair covers did come, however the swag did not. We had been overcharged nearly $200 and Excel’s response, “Let’s just call it even”…Please save yourself the hassle of dealing with this terrible “company,” I can assure you it is not worth the headache!! Absolutely do not use, and feel free to spread the word of the unethical business practices of Excel Design Group.

Excel Design was recommended to me as the cheapest place in town for chair covers. The woman who owns the company takes about 10-15 days to follow up with you if you have a question/want to change something on the contract. Her communication skills were not acceptable. I was a very laid back bride. However, I was starting to get concerned when we had already paid a large deposit to book this company and was not able to reach them at all. I would send emails and leave voice mails, no response for a long period of time. We ordered a ceiling swag over the dance floor as well, (that was in our contract). I had tried to reach her for weeks to try to upgrade the swag. I finally got a hold of her 3 days before the wedding... she advised she was no longer able to provide the swag. This was infuriating. After trying to reach you for weeks, you call with this news? I would not recommend this company. You pay for what you get. I would rather pay a little more and have peace of mind. She did show up and got the chair covers done, but we were concerned she wouldn't with the experiences we had with her. Take my advice, go with someone else.

We hired Excel to decorate the tents at our reception. Our contract indicated that there would be chinese lanterns hung at different levels in all 4 tents and in the 4th tent, along with the lanterns there would also be ceiling swag draped in the tent. Before I even made it to look at the tents, my wedding planner warned me that the lanterns were falling down everywhere and that the decorator had tried to hang some of them with duct tape. When I got out there, all of the lanterns (that were still hanging) were hanging at the same level off the tent support beams and the band was trying to re-hang the ceiling swag that had fallen down after the decorator left. My mom has left 3 messages in the past 2 weeks to discuss the horrible experience and Jo Ann has not returned any of her phone calls. Do not use this vendor!