Excellence Photography LLC

hed out to whomever is running the business phone number on July 9th at 11:30 AM. The website says you can call or text, so I texted. I wanted to inquire about setting up a family photoshoot for a special occasion. I never got a response. Fast forward a month later to August 13th. I reached out again. I literally sent them a copy and paste of the same message. I started with a greeting, gave them the details on what I was looking to accomplish, and asked my questios. I got back one sentence, "It's $10 for each additional person." Yikes y'all. I teach and run a business of my own, so I understand that personal interactions are key to acquiring folks' business. I still continued to book, but ran into a snag when filling out the form. They ask what color backdrop on the form, but don't show pictures of the solid colors, just the designer backdrops. So, I texted again in the middle of booking my slot and paying my deposit to get clarification on the gray color. I didn't want to choose something too dark or too light. Whoever is running the business line hit me with, "It's as pictured. We close at 7." Here I am, preparing to be a paying customer of at least $500 (even after no one responded to my initial inquiry after a MONTH), and I'm told essentially "Stop talking to me. It's after 7." Was it after 7? Yep. Had I initiated the conversation before 7? Yes, I did. Would a more respectful message and tone have been appreciated? Absolutely. Did I proceed with my booking? Absolutely not. Did I begin reaching out to other photographers? Sure did. Teaching other people how to do business actually isn't the business I'm in, but if y'all are in need of customer service lessons please hit my line and I'll be glad to offer some assistance. I will throw my money at a Black owned business all day because I love to see my people prosper. And I genuinely never post about my negative experiences, because I want you all to shine always and not dim any light. This situation was just far beyond what I can tolerate.