Extraordinary Events + Travel

s perfectly. The day was truly stress free and we got to enjoy our wedding party! It is clear that they truly enjoy what they do and they do it well. Would highly recommend!

for years. Our day turned out exactly how I’d hoped and that would not have happened without Lura and her expertise. HIGHLY RECOMMEND!!

ts have the perfect special event! I recommend Lura to anyone looking to partner with on their wedding or social/corp event.

r June 2020 wedding, which, as we all know, had to be postponed due to the pandemic. Approximately 1.5 months before our rescheduled wedding date, we found ourselves faced with some questionable business practices that ultimately led us to sever ties with her prior to our big day. Our initial encounter with Lura took place at a wedding fair in Napa, where she appeared enthusiastic and eager to collaborate with us. As she was also featured on our venue's preferred vendor list, we decided to move forward with her month-of coordination package. However, as time passed, she became increasingly elusive, and her responsiveness to our inquiries noticeably slowed. Around the two-month mark before our wedding, we met with Lura at Encore Rentals, an appointment that seemed promising overall. We left feeling optimistic about the partnership. During our meeting, Lura assured us that she would promptly provide us with a contract and pricing details. Unfortunately, when more than a week passed without any communication, I reached out to her for an update. Her response came ten days later, via Aisle planner, revealing that she had received a quote from Encore, including the cost for Encore staff to handle the setup and breakdown of 280 chairs and 11 tables, which totaled $3,298. Her company offered to undertake the same tasks for a mere $1,618. This raised red flags for us, and a closer examination of the actual contract from Encore revealed no specific estimate for setup and breakdown. Upon contacting Encore directly, they confirmed that these services were typically done by Lura and her staff and therefore not included on their contract with her clients. They however were willing to provide us with a new contract specifying the set up and break down cost which was ONLY $855.25! In essence, Lura's quote was an egregious overcharge, about four times the actual Encore cost, and her team's quote was twice as high. While I understand that it's not uncommon for the wedding industry to mark up services, it should always be done with transparency and honesty. When we confronted Lura about this issue, her explanation cited personal family matters, recent pricing changes at Encore, and an inadvertent copy-pasting error from another contract. While we empathize with personal challenges, it's crucial to maintain professionalism in business dealings. In the end, my husband and I felt that we could no longer trust that Lura had our best interests in mind and ended our business with her. Sadly, Lura declined to refund any of the pre-paid funds, despite services not being rendered. I know I am quite delayed in posting my review, however I feel that my experience is still important for potential clients to know. If you do choose to engage Lura's services, I strongly urge you to scrutinize your contracts and services meticulously. Transparency and integrity in the wedding industry are paramount, and we hope your experience differs from ours.