EY PhotoBooth

I rarely write reviews but I had to share my experience with EY PhotoBooth for my wedding in October of 2018. We chose EY PhotoBooth for their reasonable price and 5-star Yelp reviews. After we committed to hiring them for our wedding, their communication with us dropped off significantly. We submitted the questionnaire that described our photo templates on 9/10, almost 6 weeks prior to our wedding. They didn't come back with any communication. My wife followed up again on 9/25, still nothing. Finally a week and a half before our wedding, my wife HAD TO follow up with them again and they said the first draft would be ready on the coming Sat. The Saturday had passed and STILL NOTHING! My wife had to email them again before we got a response. And of course, as we expected, there were a lot of things we had to fine tune. I don't need to mention all the back and forth emails and stress my wife endured during those 6 days right before our wedding. EY's photo booth was supposed to be set up at 6:00 pm and be ready at 7:00 pm to provide a 4 hour service. By 8:00 pm, we noticed the photo booth was not around, so we asked our wedding coordinator about it. She said she'd been trying to get a hold of EY PhotoBooth ever since 6:00 pm, but there was NO RESPONSE. We were prepared for things not going perfectly at our wedding, but to have a vendor simply not show up, we were feeling pretty upset and disappointed in the middle of our reception. Finally at 8:45 pm, EY PhotoBooth arrived and didn't start the photo booth service until 9:15 pm, according to our coordinator. Our guests ended up forming a long line to get their first pictures. Some guests also had to leave early and ended up not taking any photo booth pictures. And here's the worst part... before EY PhotoBooth left, they approached my wife while she was dancing with guests on the dance floor in order to ask for the final balance of the contract. She was quite shocked and upset. My wife refused to pay the attendant the amount requested because they weren't there for the entire contracted time. The photo booth attendant persisted and said his boss required our payment before they would leave. I wasn't around to handle the situation, but fortunately our wedding coordinator saw what was happening and stepped in. Our wedding coordinator had been in touch with the EY PhotoBooth in the weeks leading up to the event to coordinate logistics. Wouldn't the obvious choice be to approach her about the payment, rather than the pocketless bride? Our coordinator ended up paying EY $320 that they insisted on having at the spot for the 1 hr and 40 mins of services they claimed. We later found out their original 2 hour service package is $350. Quick math shows that $292 would be the proportional charge. So that means instead of providing a discount as a gesture to show how sorry they felt about their mistake and the frustration they caused, EY PhotoBooth actually charged us a premium for their tardy and reduced service! My wife emailed them to request a refund. And of course, there's been no response ever since. We had a photo booth album for guests to leave their photos and messages in it, and it wasn't even 1/3 full. My wife was so disappointed browsing the album the day after our wedding. A couple of our own purchased props - USC and UCLA foam hands - were also gone after that night. The photo booth attendant might have ended up taking them, which we assumed was an honest mistake but we'll never know.

AMAZING value! This was by far the least expensive photobooth I looked at, and I was worried it would show compared to some of the pricey ones with intense marketing. It was PERFECT. They will totally customize your photo strip design including the layout and the fonts/colors. They have fun props that everyone loved (or you can supplement your own) and lots of backdrop options. Everyone loved it! They were low maintenance and independent (no stress for me). A great experience.

This vendor was very nice at the bridal show. After researching many other photo booths online, I came across this one for it's price and quality. I like how they let you choose customized backgrounds and colors with reasonable pricing. The background colors looked very glamorous. I also liked the unlimited prints and online library. I read their reviews and most of not all of them commented how the owner was sent very prompt responses to the customers. I felt like an odd one out because it took a while for me to get a personal confirmation after I made my deposit. I had to reach out to them. I also wanted to design my template early on to make sure it looks perfect long before the big day because I didn't want to stress out in the last few weeks. I followed up about the template and was told I'd have it a few weeks before the wedding. I never got it. As the time got closer, I sent another follow up, not getting a response. I would call and he was very nice and professional and said I would have the template same day (as the call). I didn't have the same day. Long story short, I had the template the day before the wedding when I had planned it months in advance. I just wanted it to be ready and to have my emails responded to in a prompt manner. The vendor came to the wedding on time and took great photos. I had the online gallery within a week after the wedding.

Emmanuel was prompt and thorough when corresponding by email. I've never met him personally, however, got to meet Miguel, the assistant. He was very sweet and friendly. He stood by the Photo Booth the whole night making adjustments to lighting and camera to give the guests the best picture quality. I've been to many weddings and EY Photo Booth is by far the best quality and customer service. Every penny was worth it.

EY photobooth was the best at my wedding. They set everything up beautifully. All the props they brought where fun and colorful. Then they made a photo book for me to look through and gave it to me at the night. Great memories and fun for all my guests. Will definitely use th m for other occasions.

As a devastated bride who just lost her dream venue, I contacted Emmanuel to let him know that my event was canceled and I would now have to elope in another state. I told him that I would have to cancel the photo booth and asked for my deposit back. On his website it states, if the event is canceled that the deposit is refundable. But I guess that's not really the case. I asked this 5 months before my original wedding date, so it's not like he would not have time to fill that date.

Four months before my wedding in August, my (now) husband and I were looking into having a photobooth for our guests on the big day. Even though we had a wedding planner, we also decided to do some research ourselves. We used Yelp, Google, and made many phone calls. A few things we noticed about some of the companies we came across - the per hour fee was expensive, limitations as to what package you chose (certain backdrops not included, extra fee for social media capability, etc.), no written contract, and the quality of the photos were not what we were looking for. My husband and I are amateur photographers, so quality of photos is always a priority. We could see in some companies' samples that the lighting was off, creating unwanted shadows on peoples faces, it was dim, and color wasn't as vibrant. We were very lucky that our wedding planner (Sweetest Love Events - check them out!) found EY Photobooth. The pricing was within our budget (very reasonable!), they were available for our day, plus their packages included so much - delivery, set up (might depend where your event is. My wedding was in Topanga, CA), the gold backdrop we wanted was included, EACH guest can get a hard copy of the photo strip (meaning, if there's a group of 20 in the photo, they will print out 20 strips if desired), and guests can text the photos to their phone. We made a special request to bring a few of our own props/signs (UCLA, Lakers, BBB, and faces of Lonzo Ball, Kobe Bryant, and Roger Federer), all of which Emmanuel said was completely okay to add to the table of props they would be bringing. The contract we signed was clear and easy to understand...no confusing verbiage! When it came to designing the photostrip, Emmanual sent a few drafts, we responded with some feedback, and he revised them within a matter of a day. All our communication was done via email and they are always so responsive in such a timely manner. On the day of the wedding, we finally got to meet Emmanuel. He was pleasant, polite, was smiling, and was just so relaxed! He always offered to print out the strips or asked if guests wanted to text the photos to themselves, which I think a lot of people utilized. Emmanuel also seemed to be entertained by all the poses and the craziness that was happening in front of the camera, which was nice to see that he thoroughly enjoyed his job. Literally the day after the wedding, Emmanuel sent us the link with all the photos and offered to extend the timeframe for when the link would expire, which we didn't need since we were so excited and downloaded all the photos right away. ALL the photos were so clear and crisp, with no weird lighting issues or discoloration. We are SO incredibly grateful for having EY Photobooth capture some awesome photos on our special day. We cannot thank them enough!