I'd heard great things about Kerry, and she was nothing but kind and accommodating throughout the entire process. However, on my wedding day, she completely botched the centerpieces by straying from the photos and plans we discussed.
I had num...erous conversations with Kerry both via email and over the phone for months leading up to the wedding. Though her previous work did not reflect the style of centerpieces I was going for, I provided her with a Pinterest board full of photos and explanations, and -- just to be extra sure -- my mom and I arranged to do a trial run with her to test out the centerpieces with the linens to make sure everything looked right.
When we went for the trial, she totally nailed it -- it was exactly what I wanted, and I was thrilled. She and I both took photos and notes, and I left feeling confident for the big day.
So on my wedding day, I was surprised to see something completely different on the tables. What was supposed to be predominantly delicate greens -- e.g. olive leaves, seeded eucalyptus -- was replaced by large white hydrangeas, which we never talked about and which I unfortunately really dislike.
Furthermore, because the vessels I provided for the arrangements were small jars and liquor bottles, and hydrangeas are large flowers, the arrangements looked totally overstuffed and sloppy (the liquor bottles looked like they were going to topple over). IMO, it didn't look like a professional arranged them -- they were nothing like the previous work she had shown me at the trial. I wasn't thrilled with the boutonnieres either.
All that said, the bouquets came out lovely and she did seem to throw in some extra garnishes throughout the venue, which was nice. And when I voiced my discontent, she was extremely apologetic and refunded us for the centerpieces, which I thought was good business. However, she really didn't have an explanation as to what went wrong, which I find strange... particularly because we did that trial run.
Unfortunately, as strong as my experience working with Kerry started, in the end it was really colored by how upset I still am seeing photos of centerpieces that don't reflect my style or vision -- particularly because I spent so much time (and money) designing them.