Unfortunately, My experience was heartbreaking the moment I walked into my venue and seen a green garland on my seating chart covering both of our names. I experienced heartbreak over and over with the bouquets, the boutonnieres, the cake, the ...centerpieces, and the ceremony arch. I honestly thought it was a mistake and Kerry sent the wrong flowers. Kerry was not at my venue as she was for others, so I reached out to Kerry via email while in my bridal suite, I expressed to her that the wrong flowers were sent to me. A few mins later, one of her employees informed me she spoke to Kerry on the phone and she said the right flowers were sent to me. I pulled up my contract showed it to the employee and asked her do these look the same, and she just looked at me shocked. I was completely heartbroken and lost for words, I wanted to cry, everyone kept trying to get me to smile to take pics. These were clearly not my flowers, a mistake was made. My color pallet was beige, tan, white, nude, hint of blush with a boho style, these colors and style were shared with Kerry via zoom as well as Pinterest and on the contract. The flowers I received on my wedding day were purple, pink, some nude some white and a lot of green, the bouquets were missing the pampas grass, and the boutonnieres were purple. I reached out to Kerry again after the wedding was done, asking her if we could arrange a phone call to discuss the flowers, I expressed that the wrong flowers were sent to me. Kerry responded with an email and did not arrange a phone call with me, after several emails and pics comparing what we discussed and what was sent, I asked for a refund. On 9.17.22 Kerry responded with “I’d be willing to come up with a compromise, but I did everything as contracted. I’d be willing to refund up to $500.00, but that’s all I am willing to offer” She kept referring to the contract descriptions with the flower names and etc, this is something that I would never be able to argue because I am not a florist and googling what she wrote was not a priority because I put my full trust into her. I hired Kerry for her expertise, All I know is we went over pics I said I want these colors, this style. I wrote her back explaining how unfair that was considering I did not receive what I ordered/paid for. Kerry did not respond to that email, I sent her several other emails and they have all been ignored. I feel completely robbed and taken advantage of. I really wanted to rectify the situation with her, I am a business owner I make mistakes too but I take responsibility for them and I correct them, but she has completely ignored me and I do not think it is right to treat any customer like this especially a bride. We only get married once...I shared my experience for awareness..... I pray no one has the same experience I did.
Update: since writing my review yesterday (10.11.22), Kerry has tried to block my review on google, and decided to respond to my review on the knot for the public. She clearly has ill motives and will do anything to gain the trust of new customers. How could you try to make it seem like I did anything wrong here when I've expressed to you that the wrong flowers were sent to me as soon as I seen them when I walked into my venue in my wedding dress on my wedding day….. It hurts that people can treat you this way. Kerry, I hope you learn from this mistake and treat your customers better in the future when you do make a mistake. I only asked to be treated fair.