Factory 12 Event Loft

at I wanted and was a decent price so I went with it. I had a bit of a scare when the new management took over, but they made the transition painless and were SO much easier to work with than the old owners. Caleb is very professional and was willing to answer any and all questions I threw his way, and is very easy to reach. They were willing to make sure what I was envisioning for my day came through, even though my deposit for the venue had gone with the previous owner so they weren't seeing that money from me. Unfortunately we had a couple instances of miscommunication that I'm hoping were just caused by the ownership change and the proximity of our wedding to Christmas; first, I was not informed that Caleb would not be at our wedding, but instead their catering manager Brittany would be my contact for the day. Brittany was absolutely amazing though and bent over backwards to make sure every detail got taken care of. Second, when we showed up for setup, the napkins were the wrong color, but Brittany sent an employee to Indianapolis to pick up the right color and got the situation remedied with no hassle. Third, the bar had apparently not been told what our desires were for service that night. Caleb took our order for which wines and beers to serve, but those choices were never communicated to the bar and so some of our chosen beers weren't offered. But the bartenders were friendly and Brittany made sure to bring my groom and I drinks all night when she saw ours were empty, she certainly made us feel cared for. Finally, when we showed up to the venue for set up, there were up-lights left in the space, presumably from a previous event. We had brought a few of our own, but had forgotten the extension cords for them, and Brittany said we could just use those that were already there instead. We set up what we wanted, but when we came the morning of the wedding the lights had all been taken away and there was no time to go buy extension cords for the ones we brought. Everything looked wonderful anyway, it was just a small inconvenience that added to the list of miscommunications along the way. On the whole, I would recommend the venue. The food was amazing and affordable, the staff was friendly and professional, the place has an industrial beauty to it that requires few decorations making setup easy and inexpensive. But I would say to explicitly confirm all your choices with the team before the day of your event to prevent miscommunication; I have no doubt their performance will improve as they get used to the space and the requirements of a wedding.

l with all our requests! It looked beautiful! Everyone was so impressed. The owner and her staff were fantastic! I highly recommend The Loft!

with management at the Loft is a nightmare. The manager rarely checks email and won't get back to you for as long as a month and at no point will you feel like you are at all a priority. In addition, you will be nickel and dimed for everything. They maintain business because the Loft looks unique and there are only a handful of venue options in the area but as a recent bride, I'd save yourself the stress and deal with a vendor who appreciates your business. My husband and I found the owner to be forgetful, rude and unprofessional. I hate to be so harsh but it nearly ruined my shot at a positive engagement period because of the stress. We hope the owner can take the constructive criticism and strive to work with clients better as the space is pretty.

s up!

t to work with. They put things together last minute and overcharged for every single thing. In the end because of the bridal parties' hard work it ended up looking amazing. The space is great but please look elsewhere. I would highly advise anyone NOT to pick the loft.

d to work with.

hard to get in contact with especially when you are running a business. Overall it's a very beautiful venue!

ception we paid for open bar and they only served people beer and wine which is not what we paid for.