I'll start this review by saying that despite our MANY MANY issues with the onsite coordinator, the venue is truly exquisite, and provided the most gorgeous backdrop for our ceremo...ny and reception. While selecting Fairchild as our wedding venue proved easy, working with the onsite coordinator, Lori Sellers, was most certainly not. Throughout the process she was difficult to reach via email and phone, inconsistent in promises made, unprofessional, and rude to nearly everyone she came into contact with. From the beginning of our planning process, Lori proved very difficult to reach with our many questions regarding her ever-changing rules about what is "allowed". She went back and forth 3 times, for example, on whether our caterer's food truck was allowed onsite, until we provided email evidence she had promised us such. While she brought much confusion and anxiety to the planning process, her behavior on the day of the wedding was appalling.
When my bridesmaids and I arrived onsite, the bathroom in the gate house (our designated getting ready area) was flooded with over an inch of water. There was no indication anyone had attempted to fix this, and Lori was conveniently nowhere to be found. When climbed the stairs to use an alternate bathroom to change into my wedding gown, Lori appeared, screaming at me I was not allowed in that bathroom. When I explained to her that the other bathroom was flooded, she continued to argue with me until I was in tears just minutes before the ceremony began. Every guest and wedding party member who came into contact with her commented on her brash demeanor and negativity. My understanding of her job is that she is to ensure that the day ran smoothly, but she brought nothing by anxiety, high drama, and negativity to our special day. She would never be able to ruin our wedding day for us, but it certainly seemed like she intended to do so. As a mental health professional working with children exhibiting severe behaviors on a daily basis, I was truly appalled by her behavior and lack of professionalism. I would still recommend this venue to future brides as there is truly no place like it, but I would add that dealing with the charmless on site coordinator is not for the faint of heart.