Fairmont Breakers Long Beach

in the middle of downtown LB so it's a pretty nice location to be gong out to find things to do locally. The room itself was very nice and bathrooms looked recently remodeled, no complaints at all. The rooftop bar had a pleasantly large selection and great view. The restaurant downstairs was delicious for both their breakfast and lunch menus as well. The hotel staff, from the valet to the lobby to the bartenders to the hosts and servers were all extremely friendly and accommodating, made you feel like a king. I wasn't able to check out the spa, upstairs restaurant, or the gym, but I had such a pleasant experience that I would love to come back to try them next time.

tel was understandably busy, and the front desk team looked a bit overwhelmed. André stepped in, introduced himself, and started welcoming guests who were waiting. He asked about our plans, and when we mentioned wanting dinner at Sky Room but couldn't get a reservation online, he immediately said he'd look into it. Calls and texts were made, and what really stood out to me was how discreetly and smoothly he handled everything -- he even took down my phone number while I was updating it with the check-in agent without interrupting anything. By the time we finished checking in, he had a 6pm table confirmed for us. The next morning, André greeted us by name as we were about to put our name on the wait list for breakfast at Nettuno -- impressive, especially for a 200+ room property that is luxury but not "ultra-boutique." Keeping track of that many guests while managing the lobby is no small task. We later learned André is actually the GM, which explained a lot about the level of attentiveness. Breakfast was comped due to a longer wait, which was especially thoughtful, even though we had the FH+R breakfast credit that would have covered most of the meal. Still, it felt sincere and like someone truly wanted to make sure guests were being looked after. It's these kinds of small touches and genuine care that make a hotel memorable and turn travelers into loyal guests. Great Job!

eck-in process was excellent. The room itself was exceptional—especially the mattress and bed linens. The in-room Nespresso machine with German porcelain espresso and coffee cups added to the first-class feel. The color palette, fixtures, and overall design were beautifully appointed. The bathroom was also very well equipped, with everything a traveler could need thoughtfully provided. The hotel was understandably very busy during this time. We needed to book a separate room for our daughter who was traveling with us. When I made the reservation, the room description stated that it would sleep three; however, that was not the case. We attempted to change to a larger suite or book an additional room at the hotel but were unable to do so, which I fully understand given the time of year and high occupancy. I was able to secure a room across the street at the Westin. Aside from walking our daughter back and forth, the experience was positive at both hotels. Beginning on Wednesday, December 31, our level of room service started to degrade. There was no soap in the shower. On January 1, after returning late in the evening, our room still had used dishes present, towels left on the sofa, no bath mats in the bathroom, and no coffee, tea, or complimentary water replenished. I am not complaining, but this was disappointing given the nightly cost of our accommodations. Fortunately, there was a linen cart staged on the third floor, which allowed us to obtain what we needed. My wife ended up washing the dishes in the room. Again, I am not complaining nor expecting any discounts. As a business owner myself, I fully understand that things happen—employees call out, and staff often have to cover additional shifts. I also want to note that we used the in-room dining service daily, and both the food and service were exceptional throughout our stay. Thank you for taking the time to review this feedback. Overall, we truly enjoyed our stay and appreciated many of the thoughtful details that make the Fairmont Breakers a special property.

esh linens. Additionally, we did not receive enough towels, and the bathroom was not cleaned properly throughout our visit. For a hotel of this caliber, we expected much better attention to cleanliness and guest comfort. We hope the management will address these issues for future guests.

sional and welcoming. Unfortunately, that was the extent of the positive experience. Room cleanliness was an issue, and room service was extremely disappointing. After a long day, we ordered desserts and waited over 45 minutes for ice cream that arrived melted and cookies that were hard. The following morning, I requested an ironing board and had to make two phone calls before it finally arrived nearly an hour later. At checkout, no one asked about our stay. This included front desk staff and managers who were standing nearby chatting, which felt inattentive and unprofessional. The issues continued after our stay. The following week, I noticed I had been double charged with additional pending charges. I called on January 3rd at 9:00 a.m. and spoke with Melissa, who assured me the charges would be reversed and said a manager named Veronica would contact me. I also requested a follow-up email confirming the correction. As of today, several days later, I have received no follow-up call, no email, and the charges are still pending. For a property that has such positive reviews and recommended through American Express, this experience fell well below expectations in service and communication as the lack of follow through and attention to basic guest experience was disappointing.