FALL In Love Events

dding, Autumn, the owner, left due to what we were told was an emergency, which we completely understand. What we do not understand is why the assistant she left in charge of our entire event proceeded to do absolutely nothing for the remainder of the night. To make matters worse, her assistant later told us that Autumn did not leave due to a family emergency, but to attend a concert. Needless to say, learning that was incredibly upsetting. After Autumn left, the assistant effectively vanished. He did not communicate with a single vendor, manage the timeline, coordinate key moments, or check in with us once. One request we emphasized repeatedly during pre-wedding meetings was that when tables were released to the buffet, they would be sent to our sweetheart table so we could take photos with each group and ensure we had pictures with every guest. This never happened. In fact, the waitstaff had to approach us directly to ask who was supposed to release tables. We told them our wedding planner, but he was nowhere to be found. This was not an isolated issue. Our DJ and venue staff repeatedly had to hunt us down just to determine when basic events like speeches, dances, and cake cutting were supposed to occur because our coordinator was missing. When family members eventually located him, he was sitting in his car on his phone. That became the theme of the evening: him doing nothing while our other incredible vendors picked up the slack. Our reception ended at 11:00 PM, and my husband had to approach the assistant multiple times to ask if he was going to begin teardown—something Autumn had made very clear was her team’s responsibility. By 10:30 PM, nothing had been done, and my husband had to insist that he start. Even then, he barely lifted a finger. Ultimately, both of us and both of our parents were left tearing down our own venue while the assistant wandered off for extended periods. During teardown, I discovered a framed photograph of my grandparents shoved into a cardboard box in the corner of the venue. This photo was meant for our memorial table and had nearly been thrown away by the waitstaff, who understandably thought it was trash. It was an original photo, the only copy, and we had explicitly told Autumn that all family photos needed to be handled with care. That request was completely disregarded. After the wedding, we sent Autumn a detailed email explaining everything and requested the return of the generous gratuity we had given her team in good faith. We followed up multiple times. Two weeks later, she sent a single message apologizing and promising to return the gratuity, then completely ghosted us. We have still not heard from her. It is unbelievable that a company advertising “wedding day management” would abandon a couple on their wedding night and then refuse to communicate afterward. Save yourself the stress, frustration, and wasted money. Do not hire Fall In Love Events.