BRIDES BEWARE--YOU WILL NOT BE REIMBURSED FOR CERTAIN ITEMS IN YOUR ORDER UNLESS YOU CONTACT FARMGIRL PRIOR TO YOUR WEDDING DATE. If you're like me and opt to have your flowers delivered the day before your wedding to ensure their freshness, th...at leaves you with about 24 hours to contact them if you receive poor quality flowers, during what is arguably the most stressful/busy period leading up to a wedding.
I will say that to their credit that everyone I interacted with at Farmgirl was kind, courteous, and professional. However, the quality of the flowers that I received for my wedding was just unacceptable. We scheduled our flowers to be delivered midday on Friday for a 4 pm wedding the next day; they were driven an hour and a half from Petaluma to Monte Rio in an air conditioned car and were kept in a walk in refrigerator at my venue up until the ceremony. Upon their arrival on Friday, I noticed that the white and light pink blooms in ALL arrangements, most upsetting in my bridal bouquet, were browning and the edges were curling. Since it's very unlikely the flowers completely withered after being in a car for an hour and a half, the only conclusion I can draw is that they left Farmgirl in that condition. Both our photographer and venue coordinator were stunned that they florist sent the flowers in such condition and took photos of the flowers so that I could follow up and request reimbursement after the ceremony.
I reached out to Farmgirl requesting reimbursement for two of the most heavily wilted items, some loose flower stems and my bridal bouquet. Our event correspondent, Makayla, happily reimbursed for the loose flowers (the less expensive of the two items), but did not oblige for my bridal bouquet. Her reasoning behind this is that since I only requested reimbursement after my wedding date, not before, they were not able to send me a replacement bouquet free of charge. Since we received the flowers 24 hours before our wedding, it's a little ridiculous to suggest that this could have been resolved only if we'd contacted them that Friday. The requested item for reimbursement also only accounted for 7% of the money spent on our total order, which only heightens my frustration.
My one hope in writing this review is that other brides can make a more informed decision when choosing to spend thousands of dollars on their wedding day flowers. I strongly recommend going with a different florist.