I read such wonderful reviews and was very anxious to get scheduled in, I was thrilled to know I secured my wedding date! I do have a gluten allergy, which I forgot to disclose and... when I had my trial date, it was not a fun time. When I got there, I met the MUA assigned to me, she's a lovely lady, she did follow the inspo pic I brought, however, she made my lips look bigger by drawing OVER the outline of my lips. Normally when I do my eyeliner, I do mid eye to the wing, however she refused to follow my wishes stating that corner to corner would look better. (It didn't) upon my reveal I noticed the wing want attached, when I asked why, she said it looked better that way, I said no, please attach the wing. Upon further looking, I was not happy, to which she said to look in another mirror with different lighting. I was not happy at all, I specifically asked to not have a caked on look, but throughout the process she kept spraying me with water because she felt I was dehydrated (as I was drinking my DAILY gallon of water). Aside from the eyeliner, cake look, I was a golden hue...I asked for a natural look and I looked gold! When I got home, the gluten allergy had kicked in, and my fave proceed to break out and other gluten symptoms persisted. I spoke with Cat that day and told her the situation. She then proceed to tell me o bo, I'm not sure about GF makeup, and cross contamination. I'm not sure how to go about to find GF makeup that you would be ok to use. She then proceed to tell me to go to Sephora, buy my makeup and they can use my makeup on me. When I asked if I would be compensated, she said no because I was paying for the Artistry! Now, I'm no MUA, but I do not have the 1st clue on what makeup to purchase, look for, or what is needed, hence me hiring a MUA for my wedding. The following day I called again and spoke to Cat, requesting a cancelation of my wedding day makeup. I 100% agreed to pay for the trial, as I had already done it, but based off of what she told me, and her abilities to not do what a MUA does she would not be able to fulfill her part of the contract, so I wished to cancel. And I admitted to being my fault for not mentioning my gluten allergy as well as asking if she was knowledgeable of gf makeup. After 2 weeks of emails with 5+ days in response to emails, she finally agreed to cancel and refund my deposit, minus the trial ALONG WITH A HIDDEN ADMIN FEE OF $120.00! A fee that is no where mentioned at all in the contract, this admin fee magically popped up, and Cat graciously agreed to only charge me half of the admin fee afyer I disputed the absurd charge. Sad to say, I was the 1% that was extremely unhappy with my experience, I wish things would have worked out better and I wish things were handled more professionally. I should have stated the gluten allergy from the get go, lesson learned on my behalf. I finally got my refund, which was not what it should have been. Since there was no mention of "admin fees"