Ferko's Fine Jewelry

it!!!!

ng and it came back beautiful and new. I paid for my shipping which is fine, I don't see the big deal it only cost me $15 to get my ring back new and repaired I think that's a great deal. I truly love your pieces and I appreciate your kind customer service. Will be purchasing from you guys soon :).

y could repair it. I was told they were going to charge me for the emerald, which I clarified I had. Then I was responsible for the shipping back to them. I told them they should be paying that as this was obviously a defect or poor workmanship. They refused. I shipped it back to have it repaired at my cost only to have them repair it and tell me I need to pay the cost to insure it if I want it shipped back insured. I again said how poor customer service this is for a jeweler to charge me anything when the item should not have a stone falling out. I have lots of jewelry and have never had a stone fall out after months let alone such a horrible response to it.

weeks of getting it back, and this time she did not try to pin it on me. I have reached out today for this third stone fallout and will update with Ferkos' exact message to me. The prong is clearly still in place and hasn't been bent, which I have sent her pictures of. I am beyond disappointed as I treat this very delicate, dainty piece with care (especially since the first stone fell out). Absolutely not worth the money.

go through Ferkos for repairs because of how poor quality it must have been to fall out immediately.

ached out to ferkos the said they would replace these and check other diamonds. I received my ring back close to a month later the diamonds that were replaced were smaller than the other so the ring looks very strange. I’m really disappointed with ferkos and have given up on trying to have them resolve this. Hoping a local jeweler can help fix the ring without costing me a fortune.

and answered each one in a timely manner. The process was explained to me in detail and I was provided a 3D rendering for approval prior to production. The final piece was much better than I had imagined. The quality of the product and diamonds speak for themselves. Much better and nicer than the products I checked out at local retail shops. I was kept updated with every step of production from Diamond Setting, Polishing, and shipping. The Packaging it came in makes you feel like you shop on Rodeo Drive :)

I need to warn people away from buying from Ferkos. My fiance purchased a ring for me from this company. After about 2 months of wearing it through normal day use, one of the diamonds fell out of its prong. We messaged Ferkos and were offered to have the diamond replaced for free if we covered the shipping charges. 2 months of normal day use after getting the ring back the prong broke and the diamond fell out again! We messaged Ferkos and were charged a fee remake the entire ring this time. Ferkos refused to take responsibility for any possibility of faulty design and instead were very quick to blame us for banging the ring against something each time. We were told by the owner that she would personally inspect the ring for quality control before it was sent back to us. When we received the new ring, we noticed that one of the diamonds was set lower than the others. We brought this issue up to Ferkos and they refused to acknowledge anything was wrong. We had to take the ring to a local jeweler to be inspected who confirmed that the diamond was indeed set lower as the prong was actually bent. We are very disappointed in the quality control of this company and that they would ship out a ring in that condition to a customer. While we did receive a refund for the replacement fee and the CAD file, we still lost the money for the hefty original payment. Furthermore, they still have never admitted to any poor craftsmanship or abysmal quality control. We now have to spend even more money to get the ring recast and properly constructed by a professional jeweler.

e.

tion, so either this jeweler is lazy, a liar, untalented, or all three, because my 2 year old could take off a chain and add a springring with her eyes closed in under 60 seconds. I also found this exact same elephant pendant brand new on eBay Buy it Now from a jeweler in New Jersey for $199 with free shipping with the same color and quality diamonds, so not only is she a liar about making all her own jewelry since this is clearly a commercial goods piece (since other Jewelers carry it for less), but she is also overcharging. Therefore, that makes her an untalented, lying, thief joke of a jeweler, who also isn't very intelligent since she didn't know what elephant tusks were when I asked her a question about them...which also proves she didn't make the item since tusks are on the item! LOL! What's most sad is that she thinks adding a springring is a lot of customization. Speaks to her work. Take your business elsewhere. This jeweler does not deserve it on many levels.