Figs and Honey Catering

with their previous ownership. Entree- They were short 39 full meals, including the entrée. This is nearly 1/4 of a 200 person wedding. The chicken entrée provided at the wedding was not what was presented to us at the tasting. It was prepared differently. Dry roasted with skin on at tasting vs. baked skinless with a sauce at Wedding. Protein portions were smaller than what was provided at the tasting and the couple wasn’t notified portion size would change. There was no communication with guests that the vegetarian/vegan meals on the unmanned buffet line were for 5 specific people. Even though they were given a detailed list for those 5 guests ahead of time with table numbers and even labels at the seats from the wedding planner. Dessert- Less than 1/4 of the guests had dessert. We didn't have a wedding cake so we were depending on these desserts. The apple dessert bars were different from what was provided at the tasting. The bars were half the size and didn’t seem to be cooked completely through. The crust on the bottom was completely different in texture and flavor. Bride & Groom To-go meal- wasn’t provided after requesting and confirming. The importance of to go meal for the bride was discussed (I have multiple food allergies and sensitivities). The staff was unaware of a to-go meal for the couple. To-go meals are standard for catering companies, much less that it was heavily requested and confirmed for this couple. Service- The buffet was not served nor even manned to ensure guests only took one piece. The guests were not notified to only take one entrée either. This was a huge mistake by the catering company since the portion sizes were so small and since they ordered the exact amount of food for the number for wedding guests. Service- The 5 staff that were sent for the wedding service were in no way prepared or had understanding of the basic tasks, and were not there in time to complete the basics of catering responsibilities. The lead caterer was unfortunately caught vaping in the venue kitchen by the venue owner. They ran the timeline behind the entire event shortening the reception and dancing time for the couple and wedding guests. They did not provide ice for the non-alcoholic beverage table. The wedding planner had to send an assistant to buy ice. No attention to customer service for guests and keeping their water glasses full even though water service was part of the service. Not enough catering staff/experienced staff was sent. Wedding planner paid attention to couple entire night making sure they had drinks and water. Did not clear tables in a timely manner. Wedding planner staff was clearing tables because guests were sick of looking at their food plates and asking for them to be moved. The groom himself had to step into the kitchen because of the poor service. Communication - it was difficult with the manager throughout the process and many things were repeated multiple times from the wedding planner and the bride to the manager. There was a lack of attention to detail, email response was slow, questions were not clearly answered. The bride had to repeat questions multiple times to get a clear and straight answer. We had such high hopes and food service was very important to us. We put a lot of money and hard work into this event along with our other vendors and everything was set up for great success but unfortunately with catering, it did not go the way we were hoping for causing a big portion of our wedding event to be an embarrassing failure. We truly hope no couple or wedding planner has to ever experience this again.