Five Star Limousine

ad bluetooth, music, lights, etc. They were on time, they confirmed the schedule ahead of time, they allowed payment via credit card the week of (or payment day of - but credit card was preferred for us), and they were very professional. It rained on our wedding day and the driver was there with the umbrella to help us out and to the church without getting wet. Overall a great and easy experience.

h under the seats when we got in and several areas were sticky. It was pretty apparent it was not as clean as it should have been. We were also told glasses would be provided for us, I had specifically called and asked this during the booking process. No glasses were provided, instead we found 9 solo cups, the limo we rented seats 16-18 people (we had 16 people). To top it off we had a very hard time playing any music! The USB auxiliary connection did not work (we were told this by the limo driver and we tested it), thus using your own cord to play music was not an option! The second auxiliary cord that was prewired into the limo was not working properly. We had to hold it and wiggle it around to keep the music going and the music still cut in and out several time! So overall I was not satisfied with the service. A nice driver is great but we also paid for a clean limo that had functioning accessories and glasses! I will not be using this service again and I would not recommend it. *Update- I was contacted by Five Star in regards to my negative experience. They did apologize and attempted to explain the situation which basically boiled down to overbooking and not giving the driver enough time to clean up from previous customer. The glasses they were suppose to provide for my ride had gotten dirty by the clients before us and they did not have enough time to replace them for our party. They also tried to explain the aux cord situation, which in the end doesn't matter I should have been discounted for not providing what you advertised (which I was not). Basically they ended up offering a "free" limo ride in exchange for the bad experience, which did not end up being free at all. After I agreed to accept what I thought was a generous offer of a free ride I was asked to compensated the driver $20 dollars per hour (he was offering me a 4 hour ride, so $80 bucks). I ended up respectfully declining the offer as I had already paid over $700 dollars for my previous bad experience, I was not about to pay more money to compensate for their mistake. Again the driver was nice but sadly this turned into a case of not caring about your clients experience! This is especially true when you think asking me to pay an addition $80 dollars for a service I was not satisfied the first time!