I want to start this review by stating that I did quite a bit of research about wedding makeup and hair options for my October 2021 wedding at the Biltmore Estate in Asheville. I even considered bringing teams in from out of state. Hair I canno...t do at all, but makeup I am actually pretty skilled. I often find that when I get my makeup professionally done that I am not pleased and often redo it myself. I did know that I wanted airbrush. This was one thing I could not personally do and also one thing that was hard to find among Asheville makeup artists. Most companies I researched did not do airbrush or "strongly recommended" against it and opted for what they considered a more natural look. This made me very nervous and was off putting to me. When I found Flawless I was thrilled. Not only did I like their portfolio and their airbrush capabilities, but I also liked their hair portfolio. To be completely honest, I was not very impressed with my hair and makeup trial. Part of it may have been that the simple chignon I chose was just not flattering on me, but part of it was that the hair stylist convinced me to part my hair down the middle with it which was also deeply unflattering on me in that particular hair style. I also was not impressed by the makeup. The artist spent 3/4 of the booked time on my makeup which was honestly a simple winged eyeliner with a red lip. I had provided countless photos of what I wanted (per their request) and yet I felt that she was completely in the dark for the look I wanted. She didn't even have red lip liner or lip stick that she could find and after 10 minutes of awkward digging around I gave her my own to use. My eyebrows looked not good, either. I left feeling quite defeated. Well. You might be wondering why I have left 5 stars. I emailed them before my wedding with a different hair style choice that I had done at my bridal shower and loved. I also emailed them with my concerns which was very uncomfortable for me to do but I didn't know what to do otherwise. They responded so graciously and completely reassured me and I was so grateful for their kindness and respect and understanding with my concerns. Apparently those artists no longer worked with them. The day of my wedding I was a little apprehensive as they were doing my makeup & hair, my mom's, my mother in law's, and my 8 bridesmaids makeup & hair. I CANNOT EXPRESS how much we all loved the services!! My mother in law has had bad experiences in the past like I had and she was so happy! We all work! I felt so beautiful on my wedding day and cannot say enough times how absolutely beyond pleased we were with the work of this team!! They are so skilled, so kind, so communicative, and truly understand what you want and make it work. THANK YOU so much from the bottom of my heart!