If you’re considering hiring Flawless, stop and read about my nightmare experience before working with them! Where do I start. Heather was supposed to do my hair, but she canceled the day before, so they sent someone else. She showed up 45 minu...tes early and sat in my hotel room and played on her phone while I was trying to have a private moment to write letters to my parents…awkward. But that was all fine.
The first real issue was the hair girls were supposed to arrive at 9:30am and stay until 2:30pm. They provided us with a schedule of hair and makeup services for the day, and this was outlined in there. But they told us after being there for an hour that they had other weddings booked and they needed to leave at 11am (which was in just 45 mins!) Total panic. 6 girls still had not had their hair done when they delivered this news. Flawless rushed through their hair to get it done (not to their satisfaction, but they knew there was no time to fix it, so they sucked it up), but Flawless did not have time to do my moms. I was very upset that my hair was being done at 11:00am instead of at 2:30, like the schedule THEY SENT US said.
My wedding planner called her contact at Flawless when she heard about their scheduling mistake. The woman said she would be back to do touch ups and my mom’s hair at 1:30. We didn’t hear from her til 3:30… when she finally called and asked if we needed touch ups. My wedding started at 5, so obviously that was not an option. By the time I got married, my 6-hour-old curls had fallen, and I did not look put together (Same is true for everyone in my wedding party). The front pieces around my face had fallen into 2 oddly shaped, stiffly hair sprayed thin pieces that looked awful and unnatural.
Kristin did an amazing job on makeup. I looked and felt beautiful, and she was very sweet. But somehow, she ran hours behind schedule. I was supposed to be ready and getting in my wedding dress at 2:30; She did not finish my makeup until 3:45, an HOUR AND 15 MINUTES behind our agreed upon schedule! Even then, she still had to do my grandma’s after, so my grandma didn’t have any makeup on for the pictures of her getting me into my dress. I think by the time she finished everyone, it was close to TWO HOURS behind schedule.
I can’t believe Kristin didn’t realize the time and put me in the chair sooner so I could go and take pics with my bridesmaids as scheduled. My planner had sent Flawless the wedding day timeline way ahead of time, so they knew what was going on.
When I was finally ready, there was only 1 hour until my wedding ceremony began.
It was a mad rush to get a few pictures in with my bridesmaids and get to my wedding venue. We had to scrap so many photos we had planned on taking. The whole afternoon was so stressful and chaotic due to flawless brides’ incompetence and lack of time management and scheduling abilities. I missed out on countless moments and memories I should have been making with my family and friends. We were so rushed in the moments leading right up to the wedding, I didn’t even have a moment to spend with my family or bridesmaids before the ceremony - Just to breathe and be together. I didn’t even get to stand in the ceremony space for a second and take it all in.
It makes me so sad to think of all those moments I missed and how Flawless’s mistakes negatively impacted my emotions on the most important of days. I am having a hard time coming to terms with it still.
My one and ONLY regret from my wedding was choosing flawless bride. Avoid at all cost.