Flawless Hair & Makeup LLC

ou felt so beautiful and confident on your wedding day — that’s exactly what we aim for! ✨ Kiara will be so happy to know how much you and your bridal party loved your looks. It was truly an honor to be part of your special day. Congratulations again, and thank you for choosing Flawless Hair & Makeup! 💕

t experience with Taylor and Nikki. They’ll be so happy to know you loved both their personalities and their work. We’re glad your hair and makeup stayed flawless all night!

ear that Jen and Christine helped create a fun and calming atmosphere on your wedding morning and that the trial adjustments helped you feel confident in your final look. We truly appreciate your kind words about our team and the planning process—it was our pleasure to be part of your day. If there's ever anything we can improve on, we’re always open to feedback and want every experience to be a 5-star one. Wishing you all the best in this exciting new chapter! 💕

h your final wedding day makeup look, we’re disappointed to hear that your overall experience didn’t meet your expectations. At Flawless Hair & Makeup, we pride ourselves on transparency, professionalism, and fairness to all of our clients and artists. We work hard to make each bride feel supported and valued while also maintaining consistent standards and policies across hundreds of weddings each year. In your case, our team went above and beyond to accommodate several custom requests. You initially had a trial with one of our artists, Nicole, for your engagement photos. After receiving your photos, you decided to go in a different direction for your eye look and asked us to waive your original trial fee—a request we respectfully declined, as we believe our artists deserve to be compensated for their time and talent. Even so, we made an exception by offering a second, eyes-only trial at a significantly discounted rate—something we do not normally offer—to ensure you felt confident with your look. You were originally scheduled with another artist but requested a change due to availability, which we promptly accommodated. You then asked us to apply the cost of your trial and your reservation fee toward your wedding day minimum. Our policies, outlined clearly in both our email communication and contract, state that the reservation fee is non-refundable and not applied toward day-of services, and that trials are separate from wedding day minimums. We do this to remain fair and consistent across all of our bookings. As for the schedule, we build timelines based on each artist’s professional experience and working pace. Nicole is an experienced and efficient artist who typically completes bridal party applications in about 20–30 minutes. We build in an additional buffer at the end of each schedule to allow for flexibility and touch-ups. We kindly communicated why assigning one-hour blocks for makeup wasn’t necessary, and we did our best to explain how our process keeps the day running smoothly. Our goal is always to deliver a positive, personalized experience while also respecting our team’s time and honoring the same policies for every client. We understand that wedding planning is stressful and emotions can run high, but our intention was never to dismiss your concerns—we simply worked within the boundaries of our established procedures. We’re sorry you feel let down, and we wish you all the best in your new chapter. For other brides reading this: we encourage open communication and are always happy to answer detailed questions upfront. Our team is dedicated to providing exceptional service, as reflected in the hundreds of glowing reviews we’ve received. — The Flawless Hair & Makeup Team