We had a mixed experience with Flowers by Brian. On the positive side, the flowers themselves were beautiful. I essentially gave them my bridesmaids’ color palette and asked for di...fferent shades of pinks and reds, and they really understood my vision. The arrangements came out gorgeous and were exactly the romantic, colorful look I was hoping for.
Unfortunately, the service and communication left a lot to be desired, which is why I’m giving three stars.
One particularly disappointing moment happened during our wedding when the person delivering the flowers interrupted some private time my husband and I were having to tell us that we had not given him a tip. We had paid a $500 delivery fee, and he was there specifically to drop off the flowers. We also weren’t aware that tipping the florist or delivery person was expected. We had budgeted tips for the vendors who were actually working with us throughout the wedding, so being confronted about a tip in the middle of our wedding was extremely uncomfortable and inappropriate.
There was also an issue with our chuppah. We paid $1,200 for it with the understanding that it would be repurposed as décor for our sweetheart table after the ceremony. Unfortunately, that never happened. During cocktail hour, our day-of coordinator had to scramble to grab my bridesmaids’ bouquets and arrange them on the sweetheart table so that it wouldn’t be left empty. It was stressful for us and put unnecessary pressure on another vendor who was already busy managing our wedding.
Ultimately, while we absolutely loved how the flowers looked, the communication, follow-through, and professionalism throughout the process were disappointing. There were too many details that weren’t executed as we had discussed, and some of the issues created additional stress for us and our other vendors on a day when everything should have felt seamless.
The flowers were beautiful and the team clearly has talent, but based on our overall experience, we unfortunately would not use Flowers by Brian again