If I could give negative stars, I would! Even writing this review gets me so emotional as I feel I was taken advantage of. I received cheaper flowers then I ordered, and in the wrong color (purple when I ordered burgundy), and not given a refun...d for their mistake. I paid extra to have "upgraded" flowers, but received cheap carnations instead for the bridesmaids bouquets, so they didn't match my bouquet or the rest of the wedding. I never received a call beforehand and learned of this on my wedding day, moments before the photographer was arriving to take our "getting ready" pictures in my bridal suite. Her staff was apologetic, but unwilling to fix the situation, even through the hotel was across the street from a flower shop. I wasn't expecting them to buy the exact flowers I ordered, I was just asking that they buy burgundy flowers to add to the bridesmaids bouquets so they could match everything else. After about 30 mins of no options, one of my friends ran across the street to buy flowers with her own money and ended up being late to her own hair appt and missing the ceremony of my wedding, which still makes me so upset.
Once we got the new flowers, there was no space to fix the bouquets, so the florist's assistants were in my bridal suite (for close to an hour), while we were taking pictures and trying to get ready, which should have been a happy time, but added so much stress all around me.
After the wedding, Jena emailed me, and admitted to swapping out the flowers I ordered for cheaper carnations, in the wrong color, but only offered to pay for the flowers my friend bought, not offer any additional refund for the "upgrades" I never received, or the chaos caused from that day. I was so upset that no refund was offered that I didn't respond until I was back from my honeymoon, as I didn't want it to ruin my trip. Now its been over a month since I emailed her, and she is getting nasty with me on email, but has not responded except to say that she is busy.