My husband and I recently went to Fords Jewelers to purchase a replacement wedding ring. His original ring which we purchased elsewhere broke after only 2 months of wearing it (be...ware Tungsten breaks easily!!!) Barry, the owner, asked why the place we purchased it from wouldn't replace it for us and offered to have it sent back to the company the other jewelry store had gotten it from and replaced for free (minus cost of shipping). He even had them engrave the new one just like the broken one. I couldn't believe he did all this for us when we were about to purchase a new gold ring for $400 when the store we bought it from wouldn't help us at all. Fords may have lost a sale with us (this time) but they gained a customer for life!!!! My mother and aunt have been going here for years to purchase jewelry and to have jewelry cleaned and repaired and I will now too. They are all so kind and helpful. I purchased my wedding band here last year and they cleaned my engagement ring beautifully for free. Can't say enough wonderful things about this place!