Forest hills Lilies of the valley

od exactly what we wanted and that we were the only wedding booked for our date at the time. As the wedding approached, we repeatedly had to call and visit the shop to correct details that had been forgotten or misunderstood. We also did not receive a contract until much later in the process, despite already having paid a deposit and having made our arrangements. That was definitely a learning experience for us, and we now know how important it is to have everything clearly documented from the beginning. Unfortunately, even after all of the communication and corrections, when we picked up our flowers the day before our wedding, every single arrangement was wrong—including the bridal bouquet. We had provided specific pictures and clear instructions. The request was simple: roses were supposed to be reserved for the bride, with different white flowers used throughout the rest of the wedding. Instead, roses were used in everything. When we brought this to their attention, we were essentially told that these were the flowers that had been ordered and that there was nothing they could do to fix it. We were also told there were multiple weddings that day, but that should never come at the expense of providing customers with what they ordered. The flowers also could not be delivered the morning of the wedding as originally expected. Thankfully, another florist was able to step in and fix what they could, but having to deal with this the day before our wedding was incredibly stressful and disappointing. What was most frustrating was not simply that a mistake was made, it was the lack of accountability and customer service afterward. Mistakes happen, but how a business handles those mistakes says everything. Our wedding day was beautiful despite this experience, but this was absolutely not what we expected after investing a considerable amount of money and communicating our vision so many times. I sincerely hope this was a major mistake and not intentional, but regardless, I would strongly recommend future couples get everything in writing from the beginning, make sure every detail is documented, and double-check everything before trusting this florist with their wedding day.