First of all, I want to give credit where credit is due. The food at the Four Seasons is to die for. Dinner was absolutely amazing and ran very smoothly. Jordan was fantastic the day of our wedding and our wedding planner was very impressed. Wh...en a snag came up the evening before our wedding, Meridith did everything she could to ensure things were made right.
That said, the wedding planning process with the Four Seasons was a nightmare. There were severe issues with communication and documentation amongst the staff, leading to differences in pricing and services promised over our three-year contract. The lack of continuity between our numerous points of contact at the Four Seasons resulted in us having to constantly remind them about what we had previously agreed. From the initial signing of our contract up until the days before the wedding (and even after, as we were still working through a final billing issue four weeks after our wedding), the staff was disorganized and often completely unresponsive. We gave them multiple opportunities to redeem themselves and it was underwhelming each time. Unbelievably, we had an easier time rescheduling all of our vendors due to covid than we did nailing down final details with the Four Seasons. In the end, The Four Seasons pulled off a great event, but it was an extraordinarily difficult road to get there.